Open to opportunities

Maane Abrogina

@maaneabrogina

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Experienced dispatch officer, quality and operations professional with strong customer service background.

Philippines

Message

What I'm looking for

I seek roles where I can improve process quality and operations, collaborate with teams and clients, and apply continuous improvement to deliver measurable results.

I am a results-driven quality specialist and operations support professional with extensive experience in auditing, reporting, coaching, and client communication across BPO and logistics environments. I have built quality dashboards, authored and published InfoPath audit forms to SharePoint, trained newly hired specialists, and produced regular quality reports to drive performance improvements.

Currently I work as a Virtual Assistant - Dispatch Officer, coordinating booked loads, tracking deliveries, and liaising with clients, carriers and drivers to ensure on-time delivery. I hold a BS in Development Communication, Six Sigma Yellow Belt and training in Design Thinking, FMEA and Lean methodologies, and I bring strong communication, time management and independent-work capabilities to every role.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant - Dispatch

Current

Fast Exact

Apr 2021 - Present (4 years 9 months)

Onboards booked loads and tracks unit progress to ensure on-time delivery; coordinates with clients, carriers, and drivers to resolve inquiries and delivery issues.

Dispatch Coordination Client Communication Load Tracking Problem Solving Time Management Microsoft Office

Quality Specialist

Infosys Ltd.

Nov 2018 - Apr 2021 (2 years 5 months)

Audited cases and compliance, conducted quality coaching, and produced weekly/monthly/quarterly quality reports to update clients and improve processor performance.

Quality Assurance Coaching Reporting SharePoint Excel Compliance Monitoring

Quality Specialist

Arvato Corp.

Jul 2014 - Nov 2018 (4 years 4 months)

Performed case audits, delivered quality coaching, created audit forms and quality reports, and trained new quality specialists to maintain process standards.

Quality Assurance SharePoint Reporting Training Client Communication Process Improvement

Customer Service Associate

Expert Global Solutions

May 2008 - Jul 2014 (6 years 2 months)

Verified patient eligibility, benefits, and claim status for US healthcare providers and investigated claims to provide additional information to providers.

Customer Service Claims Investigation Phone Support Data Entry Communication

Education

Degrees, certifications, and relevant coursework

University of the Philippines Los Baños

Bachelor of Science, Development Communication

2004 - 2008

Activities and societies: Former Chief Broadcaster/Member – UP Community Broadcasters Society

Completed a Bachelor of Science in Development Communication majoring in Community Broadcasting with involvement in the UP Community Broadcasters Society.