MAMae Abrogina
@maeabrogina
Detail-oriented quality specialist with strong communication skills.
PhilippinesWhat I'm looking for
I am a dedicated professional with extensive experience in quality assurance and customer service. Currently, I serve as a Virtual Assistant and Dispatch Officer at Fast Exact, where I ensure timely delivery of booked loads by effectively communicating with clients, carriers, and drivers. My role requires meticulous tracking and problem-solving skills to address any inquiries or concerns that arise during the delivery process.
Previously, I worked as a Quality Specialist at Infosys Ltd. and Arvato Corp., where I honed my auditing and coaching abilities. I conducted quality audits, created comprehensive reports, and trained new specialists to maintain high standards of service. My commitment to excellence was recognized when I received the Infosys Manila Star award for my stellar performance in achieving organizational goals.
Experience
Work history, roles, and key accomplishments
Virtual Assistant - Dispatch Officer
Fast Exact
Apr 2021 - Present (4 years 2 months)
Onboarded booked loads via email and tracked units' progress to ensure timely delivery. Communicated with clients, carriers, and drivers for any inquiries or concerns regarding loads.
Quality Specialist
Infosys Ltd.
Nov 2018 - Present (6 years 7 months)
Audited cases to verify information accuracy and completeness, performing quality coaching for agents with findings. Created weekly, monthly, and quarterly quality reports for clients and managed InfoPath audit forms on SharePoint. Trained newly hired quality specialists and communicated directly with clients on process knowledge updates.
Quality Specialist
Arvato Corp.
Jul 2014 - Present (10 years 11 months)
Audited cases to verify information accuracy and completeness, performing quality coaching for agents with findings. Created weekly, monthly, and quarterly quality reports for clients and managed InfoPath audit forms on SharePoint. Trained newly hired quality specialists and communicated directly with clients on process knowledge updates.
Customer Service Associate
Expert Global Solutions
May 2008 - Present (17 years 1 month)
Provided customer service for a medical insurance company, verifying eligibility, benefits, and claims status for healthcare providers. Investigated medical claims to provide additional information and resolve inquiries for healthcare providers.
Education
Degrees, certifications, and relevant coursework
UBUniversity of the Philippines Los Banos
Bachelor of Science in Development Communication, Community Broadcasting
Activities and societies: Former Chief Broadcaster/Member – UP Community Broadcasters Society
Completed a Bachelor of Science in Development Communication with a major in Community Broadcasting. Gained expertise in communication strategies for community development and media production.
Sta. Cecilia Catholic School
High School Diploma
Obtained a High School Diploma, completing secondary education. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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