Looking for a job

Yndia Marie

@yndiamarie

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I lead customer support, technical troubleshooting, workforce operations, and compassionate patient care.

United States

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What I'm looking for

I'm looking for a role where I can use technical support, customer service, workforce operations, coaching, and reporting skills to improve customer and team outcomes.

I've supported customers and teams at Apple, Cox Automotive, AT&T, and Tore's Home, combining technical troubleshooting, operational leadership, and hands-on client care.

At Apple, I assisted more than 90 Genius Bar customers weekly with hardware and software issues across iPhone, Apple Watch, iPad, and MacBook products. I also trained new hires, supported inventory, and coached specialists on service, sales, and troubleshooting practices.

At Cox Automotive and AT&T, I drove workforce planning, quality reporting, onboarding, coaching, sales support, and process improvements. I bring customer service, technical support, scheduling, reporting, and a servant-leader approach to my work.

Experience

Work history, roles, and key accomplishments

Patient Care Assistant

Tore's Home

Jun 2020 - Jul 2026 (6 years 1 month)

Provided compassionate daily care for elderly residents, assisting with bathing, dressing, grooming, and personal hygiene. Helped with mobility, meal preparation, medication reminders, and light housekeeping while monitoring clients' well-being.

Patient Care Personal Hygiene Assistance Mobility Support Meal Preparation Medication Reminders Housekeeping Monitoring

Genius Bar Technical Supervisor

Apple

Dec 2017 - May 2020 (2 years 5 months)

Assisted 90+ customers weekly at the Genius Bar, ensuring proper service and up-to-date hardware and software support. Recommended solutions, provided product knowledge, and assisted with inventory, training, and sales strategies.

Technical Support Troubleshooting Customer Service Multitasking Product Knowledge Inventory Management Training Sales

Workforce Supervisor/Quality Assurance Analyst

Cox Automotive

Sep 2016 - Dec 2017 (1 year 3 months)

Drove real-time strategies including skilling and shrinkage utilization, and provided daily wrap-ups to leadership on key indicators. Coordinated offline activities and delivered weekly plans to identify opportunities and challenges.

Workforce Management Quality Assurance Real time Monitoring Reporting Forecasting Scheduling Leadership Communication Skills

Lead Sales Consultant

AT&T

Nov 2014 - Aug 2016 (1 year 9 months)

Built integrated solutions to exceed monthly sales goals and developed new ways to arrange the store to increase revenue. Coached junior representatives, documented weekly stats, and provided feedback on process improvements.

Sales Customer Service Coaching Inventory Management Reporting Market Research Team Building

Education

Degrees, certifications, and relevant coursework

Year Up

Career Development Program, Information Technology

2016 -

Activities and societies: Relevant courses include Business Writing, Public Speaking, Computer Hardware, Computer Operating Systems, Advanced MS Excel, Windows and MAC Operating Systems, and Career Development.

Participated in a one-year career development program with college-level courses, professional training, and a six-month internship. Accrued 200+ hours of hands-on training in IT skills and professionalism, earning 20+ college credits towards a Business or Information Systems degree.