Nikki Lewis

Lead a remote team of advisors, conducting weekly coaching sessions and structured performance evaluations. Manage ticket queues, monitor SLAs, and optimize workflows to improve service quality.

Resolved support tickets within 2 hours, improving customer satisfaction by 30%. Deployed Windows/macOS devices using MDM tools, reducing deployment time by 70%.

Delivered Mac desktop support, imaging, desk setups, and employee training. Managed client IT vendors and ensured timely issue resolution.

Managed a team of 30+ advisors, improving team performance by 35% through targeted coaching. Achieved 80% compliance with quality standards and reduced absenteeism by 10%.

Resolved 98% of internet/network issues using advanced troubleshooting. Increased customer satisfaction by 30% and boosted sales by 35%.

Scheduled interviews, managed multi-line phone systems, and performed data entry. Conducted employment verifications, tracked attendance, and supported onboarding processes.

Conducted new hire orientations, maintained employee databases, and handled recruitment activities. Managed training records, tracked staffing requests, and performed reference checks.

Scheduled interviews, managed multi-line phone systems, and performed data entry. Conducted employment verifications, tracked attendance, and supported onboarding processes.

Studied Public Relations with minors in History, Marketing, and English.

Pursued general studies coursework at Wor-Wic Community College.