Open to opportunities

Yliana Flores

@ylianaflores

Message

Dedicated clinical specialist with strong customer service skills.

United States

Message

What I'm looking for

I am seeking a role that values customer service and team collaboration.

As a Clinical Specialist at Visionworks, I have honed my ability to manage patient appointments and ensure a seamless patient flow. My role involves handling a high volume of communications, including calls, emails, and chats, where I prioritize exceptional customer service. I am committed to addressing patient inquiries with professionalism and empathy, ensuring that each interaction is positive and productive.

Previously, I served as a Supervisor/Key Holder at Five Below and a Floor Supervisor at Burlington Stores, where I developed strong leadership skills and managed teams effectively. My experience in retail management has equipped me with the ability to train and evaluate team members, implement sales strategies, and maintain high standards of customer satisfaction. I thrive in fast-paced environments and am passionate about delivering quality service while fostering a collaborative team atmosphere.

Experience

Work history, roles, and key accomplishments

Current

Clinical Specialist

Current

Visionworks

Feb 2021 - Present (4 years 5 months)

Managed patient appointments, scheduling, and administrative tasks including billing and insurance verification. Provided exceptional customer service, addressing patient inquiries and concerns while maintaining updated patient records in compliance with privacy regulations.

Scheduling Medical Billing Insurance Verification Customer Service Product Knowledge Conflict Resolution Cross Functional Collaboration

Supervisor/Key Holder

Five Below

Nov 2020 - Present (4 years 8 months)

Managed daily store operations, including cash transactions and visual merchandising, in the absence of the store manager. Provided exceptional customer service, resolved complaints, and handled shipments while maintaining accurate records and ensuring security protocols as a key holder.

Operations Management Customer Service Visual Merchandising Inventory Management Conflict Resolution Security Protocols Team Leadership

Floor Supervisor

Burlington Stores

Sep 2016 - Present (8 years 10 months)

Managed a team of 7 sales associates, providing guidance, support, and conducting performance evaluations to improve sales targets. Collaborated with store management on sales strategies, ensured compliance with company policies, and trained new key holders on store procedures and customer service standards.

Team Management Performance Management Sales Strategy Customer Service Compliance Policies Training Development Retail Operations

Education

Degrees, certifications, and relevant coursework

High School

High school diploma or GED, General Studies

Completed high school education, acquiring foundational knowledge and skills across various subjects. Developed essential academic and interpersonal abilities.