Erin Parmer
@erinparmer
Dedicated customer service professional with a positive attitude.
What I'm looking for
I am a hard worker with a positive and uplifting attitude, eager to leverage my previous work experience to help a new company achieve its goals. My journey in customer service began at T-Mobile, where I currently handle inbound calls related to billing, promotions, tech support, and sales. I also conduct monthly business reviews to foster development within the company and support new hires during their training.
Prior to T-Mobile, I worked at Burlington as a Sales Associate, where I was responsible for stocking and reorganizing merchandise, as well as managing fitting rooms. My experience at Kaweah Delta Urgent Care as a Patient Access representative involved registering incoming patients and verifying their information for surgeries. Additionally, I served as an Assistant Manager at Skechers, where I maintained shipment processes and ensured my team met sales goals through effective communication and accountability.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
T-Mobile
Jun 2022 - Present (3 years 1 month)
Managed inbound calls for billing, promotions, tech support, and sales. Conducted monthly business reviews for company development and supported new hires in training.
Sales Associate
Burlington
Sep 2021 - Jan 2022 (4 months)
Responsible for stocking and reorganizing merchandise on the sales floor. Managed fitting room operations to ensure customer satisfaction.
Patient Access
Kaweah Delta Urgent Care
Oct 2020 - Dec 2020 (2 months)
Registered incoming patients and collected insurance and billing information. Verified patient room and facility assignments for surgeries in the main hospital.
Assistant Manager
Skechers
Aug 2019 - Sep 2020 (1 year 1 month)
Oversaw shipment processes and communicated important duties to the team to meet sales goals. Ensured accountability for daily and weekly tasks among employees and self.
Education
Degrees, certifications, and relevant coursework
Tulare Western High School
High School Diploma, General Education
Completed general education curriculum, gaining foundational knowledge across various subjects. Prepared for higher education and professional endeavors.
College of the Sequoias
Associate Degree, Biology
Pursued studies in Biology, focusing on foundational scientific principles. Completed coursework relevant to general education requirements.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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