Yisehak Abose

I’m a dynamic, results-oriented professional with 6+ years of experience spanning transportation/dispatcher work and telecommunication/customer service. I’m highly adept with technical skills, and I enjoy driving innovation and efficiency while delivering exceptional outcomes through clear, effective communication.

As a Contact center advisor at Ethio Telecom (2021–present), I deliver efficient resolution to customer requests, create trouble tickets, and gather customer feedback. I provide excellent customer service by resolving inquiries, managing customer data, and collaborating with teams to support customer needs and potential sales or promotions.

Earlier, as a Junior dispatcher at Bekelcha Transportation SC (2018–2020), I coordinated transportation and logistics by scheduling, communicating, and monitoring mobile units or crews. I also supported daily vehicle and driver movement control via GPS and phone, handled load management, and later strengthened my analytical side through part-time research work at YAW Consultancy—collecting, analyzing, and writing research and proposals.