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Yhoany Wong

@yhoanywong

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Business Operations Manager at Casa Turmero, improving operational workflows and team productivity.

Venezuela

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What I'm looking for

I’m seeking to leverage my analytical background and operational expertise to contribute to high-performing remote teams.

At Casa Turmero, I direct day-to-day business operations, including inventory control and supply chain management. I also optimize staffing schedules and workflows to improve team productivity.

I analyze sales performance and support financial planning to align with business growth objectives. I also spearhead customer relationship initiatives to enhance brand loyalty and service quality.

At Made Omni, I managed client communications and provided executive support, optimizing scheduling and communication processes. I also designed and facilitated onboarding training modules for new hires.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

Casa Turmero

Oct 2024 - Present (2 years)

Directed day-to-day business operations, including inventory control and supply chain management, ensuring seamless functionality. Optimized staffing schedules and operational workflows, resulting in improved team productivity.

Operations Management Inventory Control Supply Chain Management Staff Scheduling Workflow Optimization Sales Analysis Financial Planning Customer Relationship Management

Chat Specialist & Executive Support

Made Omni

Jun 2023 - Dec 2024 (1 year 6 months)

Managed high-volume client communications across diverse sectors, consistently maintaining top-tier satisfaction ratings. Provided high-level administrative support to executive leadership, optimizing complex scheduling and communication processes.

Client Communication Customer Support Training Design Onboarding Administrative Support Scheduling Executive Support