Open to opportunities

Brian Alejandro Mendoza

@brianalejandromendoz

Message

Operations Manager specializing in e-commerce and client relations.

Venezuela

Message

What I'm looking for

I’m looking for a role where I can own operations and client experience end-to-end—optimizing e-commerce workflows, strengthening CRM processes, and leading teams with empathy. I want a calm, efficient environment where communication and results matter.

I’m an Operations Manager and E-commerce Specialist who leads remote teams and optimizes workflows for U.S.-based companies. I bring bilingual client support (EN/ES) and a people-first approach that keeps day-to-day operations smooth and responsive.

I’m strong across complex e-commerce and CRM systems, with hands-on experience managing Shopify (order management) and Sellercloud (inventory control). I also optimize CRM processes to improve client retention and streamline booking workflows, using tools like HubSpot, Follow Up Boss, and GoHighLevel.

In client-facing roles, I’ve managed executive calendars and high-volume follow-ups with empathy and emotional intelligence. I maintained 100% CRM accuracy while supporting leadership teams and coordinating real estate transaction scheduling through rigorous CRM organization.

I’ve also supported growth by recruiting and onboarding virtual assistants for U.S. firms, coordinating contracts, and tracking performance to strengthen long-term partnerships. I’m motivated by creating calm, efficient spaces where teams and clients can thrive—guided by kindness and thoughtful communication.

Experience

Work history, roles, and key accomplishments

Operations Manager

Add Beauty Med Spa

Jan 2025 - May 2026 (1 year 4 months)

Directed day-to-day operations, managing staff schedules and internal communication workflows. Optimized CRM processes to improve client retention and streamline the booking experience, increasing overall team productivity.

Operations Management Workflow Optimization Scheduling Client Retention GoHighLevel Square Appointments

Executive Assistant

Add Beauty Med Spa

Jan 2023 - Jan 2025 (2 years)

Managed executive calendars and handled high-volume client follow-ups with an empathetic, people-first approach. Maintained 100% CRM accuracy while providing consistent support to leadership.

Executive Assistance High Volume Follow Up Client Care CRM Data Accuracy

Disposition Manager

Top Shelf Acquisitions

Jan 2023 - Jan 2025 (2 years)

Served as a direct liaison between investors and clients to support real estate transactions. Managed transaction scheduling and ensured timely updates through rigorous CRM organization.

Client Relations Real Estate Transaction Support CRM Time Management Conflict Resolution

Headhunter & Ops Coordinator

Alef Agency

Jan 2022 - Jan 2025 (3 years)

Recruited and onboarded high-performing virtual assistants for U.S. firms, strengthening long-term client partnerships. Coordinated contracts and tracked performance to support operational continuity.

Remote Recruiting Contract Coordination Performance Tracking Partner Support Operations Coordination

Marketing & Operations Coordinator

Funpoglor

Jan 2020 - Jan 2024 (4 years)

Led internal coordination and administrative communication to keep project timelines on track. Supported leadership in executing strategic marketing and operational plans.

Marketing Operations Project Timelines Administrative Coordination Workflow Management Team Support Strategic Planning