Fully Remote Account / Customer Success Manager in APAC
YPLooking for a job
YF Peng
@yfpeng
Dynamic Customer Success Manager with 8+ years in B2B Sales and Customer Success.
JapanWhat I'm looking for
Dynamic Customer Success Manager with over 8 years of experience in B2B Sales and Customer Success across APAC. Proven expertise in managing complex accounts, driving upsell opportunities, and enhancing client satisfaction through technical and strategic enablement.
Adept at collaborating with cross-functional teams to deliver data-driven insights and tailored solutions. Track record of managing high-revenue portfolios and exceeding business targets. Currently serving as a Consultant at Quizizz Inc., supporting Taiwan educators and institutions in implementing interactive learning solutions.
Skilled in technical enablement, including SDK implementation, API integrations, and issue resolution. Proficient in SQL, HTML, CSS, JavaScript, and various CRM tools. Holds an MBA from Quantic School of Business and Technology and a Bachelor's degree in Eastern Asian and Economics from National Taiwan Normal University.
Experience
Work history, roles, and key accomplishments
SI
Current
Account Manager - APAC
SmartNews, Inc.
Jul 2023 - Present (1 year 11 months)
Managing relationships with enterprise clients, driving advertising delivery through a personalized, AI-driven news platform, and collaborating with cross-functional teams.
QI
Current
Consultant
Quizizz Inc.
Oct 2023 - Present (1 year 8 months)
Supporting Taiwan educators and institutions in implementing interactive learning solutions, enhancing platform adoption through gamified quizzes and real-time assessments.
IJ
Customer Success Manager - Japan
InMobi Japan
Apr 2021 - Apr 2022 (1 year)
Boosted account revenues by 210% through analytics-driven optimization and led SDK/API integrations, onboarding 20% of publishers within 2 months.
PI
Global Sales Manager・Account Executive - Global
popIn Inc.
Jun 2018 - Jul 2020 (2 years 1 month)
Led cross-functional collaboration for global media integrations and designed regional growth strategies, enhancing client engagement and satisfaction.
AJ
Customer Success Manager - Japan
AppsFlyer Japan
Apr 2021 - Oct 2023 (2 years 6 months)
Managed a portfolio generating $1.9M ARR, created $160K in upsell opportunities, and conducted QBR with enterprise executives to drive strategic growth.
Education
Degrees, certifications, and relevant coursework
QTQuantic School of Business and Technology
Master of Business Administration, Business Administration
2021 - 2022
NUNational Taiwan Normal University
Bachelor of Eastern Asian and Economics, Eastern Asian and Economics
2012 - 2014
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
JapanAuthorized to work in
Salary expectations
80k-100k USD
Job categories
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