Miki Odo

Serves as a bilingual bridge for end-users and technical teams, executing logic-driven macOS and SaaS troubleshooting and provisioning devices to ensure rapid resolution and secure onboarding. Improved knowledge base content to reduce repeated L1 inquiries and maintained IAM via Okta Verify.

Managed end-to-end client relationships for IT project staffing by gathering technical requirements and proposing tailored staffing solutions while handling invoicing and purchase orders to ensure timely delivery. Coordinated internal teams for ongoing client support.

Coordinated cross-functional teams to launch new mobile services on time and supported back-office operations including promotional evaluation, inventory management, and sales accounting. Ensured vendor and store alignment for service delivery.

Supported tech device procurement, vendor scheduling, and invoice follow-ups, coordinating logistics and tech teams to support 80+ accounts during the Olympic Games and ensure smooth service delivery.

Maintained partner relationships and provided VoIP product support with L2 escalation handling, managing CRM, ticketing, inventory, and logistics for new and existing customers.

Managed sales and marketing for schools, secured new customers, and maintained 50–100 school accounts while supporting international communications and executive assistance to the Sales Director.

Managed store operations, staff training, and brand marketing campaigns while coordinating office administration and distribution of sales/promotional materials across 295 branches.

Developed training programs and manuals, trained staff across 90 service pavilions, and implemented new quality standards while providing interpretation between English-speaking managers and Japanese staff.

Planned and delivered personalized English instruction, documented student progress, and increased annual contract lessons per student by 30–50% through targeted curriculum and parent communication.

Completed a Diploma in Creative Arts at C3 College, focusing on foundational creative and practical arts skills.