Yessenia Moran

• Process billing invoices and payroll accurately and in a timely manner, ensuring data aligns with company records for U.S. clients.
• Verify billing data and collaborate with internal teams to resolve discrepancies.
• Conduct general ledger reconciliation related to billing and payroll transactions, ensuring records are aligned.

Worked on various projects including logistics for B2B meetings and market research for diplomatic missions in Panama City.

Responsible for processing billing invoices and payroll for U.S. clients, ensuring data accuracy and alignment with company records. Collaborates with internal teams to resolve discrepancies and conducts general ledger reconciliation.

• Responsible for gathering sales reports from Dell Channel Partners under special contracts SLED (State, Local, Education) verify the transactions are compliant and then submit them for processing.
• Troubleshoots any discrepancies to ensure compliance (non compliance/ incomplete orders.
• Conduct internal audits in response to previous overcharges.

Assisted in the pre-opening and operations of Canada's first Pickleball franchise, focusing on data entry, analytics, and retail organization.

I was a Customer Service representative for the Sprint Financial Services division: Among my duties were to process payments and arrange payment plans for customers.

• Provide white glove services to VIP partners in the US and Canada markets.
• Deliver solutions for immediate demands: order status, document and information requests, after sales support guidance.
• Esure high Customer Satisfaction (CSAT) metrics.
• Work collaboratively with other areas to ensure the best solution for customers.

Assisted in developing allocation plans for tours, managing bookings, and ensuring budget compliance while addressing customer requests and issues.

• Book components and communicate group-specific information to suppliers.
• Handle production related customer requests, travel queries & issues.
• Monitor projected cost per tour and ensure it is produced within budget.
•Monitor on-tour experience via received feedback and support groups on the road.

Processed payments and arranged payment plans for customers in the Sprint Financial Services division, ensuring customer satisfaction.

Currently enrolled in the LLM in Business Law program, focusing on advanced legal principles and practices relevant to business operations.

Completed the Young Executives Management Program, which provided advanced management skills and leadership training for emerging leaders.

Earned a Bachelor's Degree in Hotel & Restaurant Management, focusing on hospitality operations, customer service, and business management.