Open to opportunities

Anthony M

@anthonym1

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Experienced logistics specialist with a focus on supply chain efficiency.

Panama

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What I'm looking for

I am looking for a role that allows me to leverage my logistics expertise while fostering a collaborative and innovative work environment.

I am a dedicated logistics and supply chain professional with over 10 years of experience in managing service parts and operations across various industries. My journey began at Dell Technologies, where I honed my customer service skills and developed a strong foundation in client relations. Over the years, I have transitioned into roles that emphasize supply chain management, particularly at PHILIPS SEM, where I led significant improvements in order processing and operational efficiency.

At PHILIPS, I successfully managed the transition from SAP MP1 to Salesforce Service Max, achieving a remarkable increase in order completion rates. My ability to analyze and resolve supply chain challenges has consistently resulted in improved service levels and customer satisfaction. I pride myself on my strong communication skills and my capacity to mentor team members, ensuring that knowledge is effectively transferred and that we work collaboratively towards common goals.

Experience

Work history, roles, and key accomplishments

Global Services & Solutions Parts Specialist

Philips SEM

Jun 2020 - Jun 2024 (4 years)

Managed image-guided therapy device parts for the North American market, ensuring timely fulfillment of critical orders. Led the transition from SAP MP1 to SMAX: Salesforce Service Max, streamlining order processing and boosting operational efficiency.

Logistics Management Supply Chain Operations SAP SOPs Customer Service Inventory Management

Sourcing Specialist – USA

Grainger

Nov 2018 - Feb 2020 (1 year 3 months)

Sourced vendors and negotiated pricing for MRO clients, including Fortune 500 and government accounts. Utilized Supplier Search Tool (SST) and Material Search Tool (MST) for competitive sourcing, bringing in 20 to 50% revenue increase per order.

Sourcing SAP SharePoint)Contract Fulfillment Outlook Supply Chain Management Data Analysis

Senior Sales Consultant

Alorica

Sep 2016 - Nov 2018 (2 years 2 months)

Provided sales support and mentorship for retail, government, and SMB customers in the Telecommunications industry. Managed a portfolio of over 40 SMB customer accounts monthly, building strong relationships through regular check-ins, product education, and proactive support.

Sales Support Mentorship Account Management Customer Relationship Management Upselling Cross Selling Customer Retention Telecommunications Sales Strategy

Customer Sr. Associate (SMB Latam)

Dell Technologies

Jul 2012 - May 2015 (2 years 10 months)

Supported Latam SMB clients via chat, email, and phone, ensuring SLA compliance. Spearheaded the CSAT promoting project, which improved team members' overall CSAT response rate by 40% and raised the CSAT score up to 96%.