Fernando Vidal

Managed end-to-end order fulfillment and international distribution of pharmaceutical products across the EMEA region, ensuring compliance with regulatory and service-level commitments. Coordinated cross-functional stakeholders to optimize delivery, returns, and incident management processes.

Managed SAP customer master data and Order-to-Cash processes, coordinating with Customer Service, Logistics, Supply Chain, and Finance to ensure accurate order execution. Supported month-end closing, revenue recognition, and audit activities.

Produced operational reports, KPI dashboards, and performance analyses across terminal, vessel, transportation, and warehouse operations. Collaborated with planning and operations teams to monitor schedules and equipment utilization, improving reporting processes.

Managed SAP order processing, procurement, invoicing, and payment administration. Provided customer service and technical support, resolving issues promptly and professionally.

Provided first-rate customer service to internal and external customers, maximizing satisfaction and business success. Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

Resolved customer inquiries and service requests by researching issues and coordinating with stakeholders. Built and maintained strong customer relationships through proactive communication and a customer-centric approach.

Delivered first-level Order-to-Cash support, resolving order-related issues and ensuring accurate processing. Handled escalations, billing corrections, claims, returns, and product substitutions.

Provided administrative support by managing correspondence, handling inquiries, and coordinating routine office activities. Prepared and maintained business documentation and project-related materials.

Grade: 2.42 (3.00 max)

Bachelor's degree in International Business and Logistics from Universidad Latina De Panamá, completed in 2019.