Open to opportunities

Jorge Jareno

@jorgejareno

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Customer service and operations leader skilled in healthcare referrals and data analysis.

United States

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What I'm looking for

I’m seeking a role blending healthcare operations, data-driven process improvement, and team leadership in a collaborative, growth-oriented organization.

I am a motivated customer service and operations professional with extensive experience in healthcare referral management, data analysis, and team leadership.

In recent roles I supported bankruptcy case operations as a remote data analyst contractor, using Salesforce, LexisNexis, and Postico while contributing to pilot programs and leading training to improve processes.

As Central Referral Team Supervisor, I managed referral processing for multiple clinics and providers, oversaw a team of 10, processed roughly 2,000 referrals monthly, conducted coaching, and produced daily performance reports to optimize operations.

Earlier roles include supervising a workers' compensation unit, mentoring at Apple, and frontline customer service positions; I bring bilingual communication, EMR and insurance portal proficiency, and a focus on performance, integrity, and reliable results.

Experience

Work history, roles, and key accomplishments

Data Analyst

Self Inc. (Providence Partners)

Apr 2025 - Aug 2025 (4 months)

Supported bankruptcy case operations by reviewing court documents, processing sensitive customer data, and executing case actions in Salesforce; led training sessions and contributed to pilot programs that improved workflow efficiency.

Salesforce LexisNexis Postico Data Entry Process Improvement Training Case Management Documentation

Central Referral Team Supervisor

Prominence Health (STCP ACO)

Aug 2022 - Feb 2025 (2 years 6 months)

Managed referral processing for six+ clinics and 30 providers with a 10-person team, processing ~2,000 referrals monthly while conducting coaching, training on EMR systems, and producing daily performance reports to optimize operations.

Referral Management EMR Team Leadership Reporting Scheduling Performance Metrics Patient Relations Process Optimization

Medical Assistant & Supervisor

Valley Day and Night Clinic

Nov 2020 - Aug 2022 (1 year 9 months)

Managed patient intake, vitals, and charting while assisting providers with procedures; promoted to Workers' Compensation Supervisor overseeing referrals, scheduling, document management, and bi-weekly team meetings.

Patient Intake Patient Charting Workers’ Compensation Scheduling Document Management Team Supervision

Agent and Mentor

Apple

May 2019 - Oct 2020 (1 year 5 months)

Provided billing and technical customer support and advanced to mentor role, training new hires in live call environments to ensure high-quality customer service.

Customer Support Technical Troubleshooting Billing Support Mentoring Training Quality Assurance Communication

Customer Service Representative

Teleperformance USA

Nov 2016 - Apr 2019 (2 years 5 months)

Assisted members with plan benefits and provider advocacy; promoted to Champ role handling CSR inquiries, coaching team members, and supervisor-level calls within four months.

Member Advocacy Benefits Coaching Call Center Operations Customer Service Performance Improvement Communication