Open to opportunities

Yelyzaveta Radionova

@yelyzavetaradionova

Message

I turn customer data into product insights and scalable support operations.

United States

Message

What I'm looking for

I'm looking to apply customer insights, data analysis, and workflow automation to improve products and operations while partnering closely with engineering and cross-functional teams.

At Matic Robots, I turned 200+ weekly customer tickets into structured product insights, led engineering-support syncs, and helped reduce software support tickets by 50% in Q1. I also built automated workflows with n8n, Slack, and Notion, created Claude Code troubleshooting workflows, and resolved 600+ customer tickets.

I've applied causal evaluation, regression, survey design, and market research at Solar Sister, Minerva University’s Psychology Lab, and Student Life. My work combines economics, political science, data analysis, and customer insight to improve products, programs, and decision-making.

Experience

Work history, roles, and key accomplishments

Product Support and Operations Associate

Matic Robots

Oct 2025 - Mar 2026 (5 months)

Served as second-tier escalation layer between customers and engineering, triaging software issues and enriching tickets with diagnostic logs. Built customer insight layer for a consumer AI product, turning 200+ weekly tickets into structured datasets for quality control and product prioritization.