At Ocean Blue Vendors, I handled more than 200 inbound customer calls a day while keeping satisfaction above 95%. I resolved complaints and delivery queries for Ocean Blue Vendors and Prime Gas Suppliers, and followed each issue through to resolution.
At Freshtokri, I ran email outreach across a list of more than 700 leads, generating 400 replies and turning them into 150 booked meetings through follow-up and scheduling. I tracked outreach, replies, and follow-up dates in Google Sheets.
I also built workflows using Zapier and ChatGPT to summarize incoming emails, flag urgent items and deadlines, and track follow-up dates in Google Sheets, with a person reviewing before anything is sent.
Earlier, as a Cyber Attendant at Kiks Printers and Jevani Cyber Cafe, I prepared and formatted client documents, helped clients apply for online services, and troubleshot computers, printers, and other equipment.
