Open to opportunities

Yazeed Ismail

@yazeedismail

Message

Client-focused account manager with 14+ years driving renewals, upsells and long-term partnerships.

Qatar

Message

What I'm looking for

I seek a client-centric role where I can grow strategic partnerships, drive renewals and upsells, collaborate cross-functionally, and contribute to measurable business growth.

I am an experienced Account Manager and Client Relationship Manager with 14+ years in sales, presales, account management, operations and marketing, consistently exceeding targets through consultative relationship management and data-driven decision making.

I have managed large partner portfolios, led cross-functional teams, and supported organizational growth through renewals, upsells and strategic initiatives; I bring strong negotiation, communication and analytical skills, and fluency in English and Arabic.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager

Current

Great Place to Work

Jul 2025 - Present (3 months)

Manage and develop client accounts across Qatar and Oman as main point of contact, guiding organizations through the Great Place To Work® certification process and driving renewals and upsells to support business growth.

Client Relationship Management Account Management Sales Negotiation Data Analysis Time Management Networking Microsoft Office

Account Manager

Talabat Qatar

Jun 2022 - Jul 2025 (3 years 1 month)

Managed a portfolio of 220 F&B partners with monthly GMV of QAR 2.46M, identified upsell and optimization opportunities, and collaborated cross-functionally to drive partner growth and retention.

Account Management CRM Salesforce Upselling Menu Optimization Cross Functional Collaboration

Operations Manager

Big Texas Golden Restaurants

Jan 2017 - Dec 2022 (5 years 11 months)

Oversaw operations for two restaurant locations in Houston, implemented growth strategies including catering and partnerships, and managed financial reporting and brand-consistent social media to improve performance.

Operations Management Team Leadership Financial Reporting Social Media Management Cost Control Customer Experience Growth Strategy

Automotive Dealer Supervisor

First Class Motors

Jan 2012 - Dec 2017 (5 years 11 months)

Led and coached sales team to increase vehicle sales, managed showroom operations and customer relations, and ensured accurate financial handling and smooth transactions.

Sales Leadership Customer Relations Operations Training Performance Improvement