Kouraich LatrachKL
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Kouraich Latrach

@kouraichlatrach

Results-driven sales leader with 7+ years in customer experience.

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and prioritizes customer satisfaction.

I am a results-driven professional with over 7 years of experience in sales, customer service, and team leadership. My career has been marked by a proven track record of exceeding targets and building strong client relationships. I am skilled in negotiation, coaching, and problem-solving, with a strong focus on delivering exceptional customer experiences.

Currently, I serve as a Team Leader at Step In Property WLL, where I successfully lead and motivate a team of sales and leasing consultants to achieve and exceed monthly and quarterly sales targets. I have implemented effective training programs that have significantly improved team productivity and customer satisfaction rates. My ability to analyze team performance metrics and streamline processes has enhanced operational efficiency, ensuring compliance with industry regulations.

Previously, I held various roles at Qatar Airways, where I honed my customer service skills and developed a deep understanding of the leasing processes and property markets. My commitment to excellence has been recognized through awards such as Best Real Estate Agent – PF Qatar 2023. I am fluent in Arabic, English, and French, which allows me to connect with a diverse clientele.

Experience

Work history, roles, and key accomplishments

SW

Sales and Leasing Consultant

Step In Property WLL

Jan 2022 - Oct 2023 (1 year 9 months)

Achieved and exceeded sales targets by identifying customer needs and providing tailored solutions. Maintained strong client relationships and conducted market research to develop effective sales strategies.

QA

QC Inspector - Uniform Department

Qatar Airways

Nov 2019 - Jan 2022 (2 years 2 months)

Ensured quality compliance of uniform inventory and distribution processes. Conducted inspections, managed stock levels, and resolved issues with vendors to maintain operational efficiency.

QA

Customer Service Agent - Call Center

Qatar Airways

Dec 2016 - Nov 2019 (2 years 11 months)

Provided exceptional customer service for flight bookings and inquiries. Resolved issues efficiently and maintained high customer satisfaction through effective communication and problem-solving.

Education

Degrees, certifications, and relevant coursework

SM

SmartPlus

Associate Degree, Information Technology Management

2014 - 2016

Completed an Associate Degree in Information Technology Management, focusing on the principles of IT management, systems analysis, and project management.

LB

Lycée Bardo

High School Diploma, Computer Science

2008 - 2012

Grade: Honors

Achieved a High School Diploma (Baccalauréat) with a specialization in Computer Science, covering programming, algorithms, and computer systems.

Tech stack

Software and tools used professionally

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Kouraich Latrach - Team Leader - Sales and Leasing - Step In Property WLL | Himalayas