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@kouraichlatrach
Results-driven sales leader with 7+ years in customer experience.
I am a results-driven professional with over 7 years of experience in sales, customer service, and team leadership. My career has been marked by a proven track record of exceeding targets and building strong client relationships. I am skilled in negotiation, coaching, and problem-solving, with a strong focus on delivering exceptional customer experiences.
Currently, I serve as a Team Leader at Step In Property WLL, where I successfully lead and motivate a team of sales and leasing consultants to achieve and exceed monthly and quarterly sales targets. I have implemented effective training programs that have significantly improved team productivity and customer satisfaction rates. My ability to analyze team performance metrics and streamline processes has enhanced operational efficiency, ensuring compliance with industry regulations.
Previously, I held various roles at Qatar Airways, where I honed my customer service skills and developed a deep understanding of the leasing processes and property markets. My commitment to excellence has been recognized through awards such as Best Real Estate Agent – PF Qatar 2023. I am fluent in Arabic, English, and French, which allows me to connect with a diverse clientele.
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Work history, roles, and key accomplishments
Step In Property WLL
Oct 2023 - Present (2 years 1 month)
Led a team of sales and leasing consultants to exceed sales targets, implemented training programs, and fostered a positive team environment. Acted as the primary contact for escalated client inquiries and optimized team performance through data analysis.
Step In Property WLL
Jan 2022 - Oct 2023 (1 year 9 months)
Achieved and exceeded sales targets by identifying customer needs and providing tailored solutions. Maintained strong client relationships and conducted market research to develop effective sales strategies.
Qatar Airways
Nov 2019 - Jan 2022 (2 years 2 months)
Ensured quality compliance of uniform inventory and distribution processes. Conducted inspections, managed stock levels, and resolved issues with vendors to maintain operational efficiency.
Qatar Airways
Dec 2016 - Nov 2019 (2 years 11 months)
Provided exceptional customer service for flight bookings and inquiries. Resolved issues efficiently and maintained high customer satisfaction through effective communication and problem-solving.
Degrees, certifications, and relevant coursework
Associate Degree, Information Technology Management
2014 - 2016
Completed an Associate Degree in Information Technology Management, focusing on the principles of IT management, systems analysis, and project management.
High School Diploma, Computer Science
2008 - 2012
Grade: Honors
Achieved a High School Diploma (Baccalauréat) with a specialization in Computer Science, covering programming, algorithms, and computer systems.
Software and tools used professionally
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