Abdelkhalek Mahmoud
@abdelkhalekmahmoud
Banking relationship and remedial specialist improving portfolios with Sharia-compliant solutions.
QatarWhat I'm looking for
I’m a strategic and results-driven banking professional with over 15 years of experience in Relationship Management, Remedial Management, and Client Services. I manage complex financial portfolios with a strong focus on Sharia-compliant solutions and high-stakes negotiations, consistently balancing risk mitigation with client retention. I’m bilingual (English/Arabic) and build long-term loyalty with HNW and retail clients through financial restructuring and problem-solving.
At Qatar Islamic Bank (QIB), I support high-net-worth client onboarding and cross-sell initiatives, while maintaining disciplined execution against financial targets and bank service standards. In my remedial role, I conducted daily risk and provision reviews aligned with QCB regulatory standards, tracked delinquent accounts using early-warning indicators, and negotiated structured settlements, consolidations, and waivers. I also contributed as a Functional Subject Matter Expert for Temenos T24 by developing test scripts and executing SIT and UAT, strengthening core banking transformation delivery.
Experience
Work history, roles, and key accomplishments
Assistant Relationship Manager
Qatar Islamic Bank (QIB)
Feb 2026 - Present (2 months)
Coordinated upfront onboarding and cross-sell for high-net-worth clients, using Excellence product knowledge to drive upsell and retention. Delivered agreed financial targets through disciplined execution in line with bank service standards.
Remedial Management Executive
Qatar Islamic Bank (QIB)
Jul 2017 - Jan 2026 (8 years 6 months)
Performed daily provisions reviews and credit risk assessments aligned with QCB regulatory standards, using early-warning indicators to proactively mitigate credit risk. Negotiated structured settlements, consolidations, and waivers and drafted SLAs to recover delinquent debts from offshore customers.
Customer Service & Relationship
Qatar Islamic Bank (QIB)
Apr 2012 - Jul 2016 (4 years 3 months)
Led client acquisition initiatives for high-value retail and SME customers, ensuring seamless credit application submissions. Managed end-to-end credit appraisals, including site visits, to assess evolving risk profiles for proactive decision-making.
Core Banking Transformation SME
Qatar Islamic Bank (QIB)
Mar 2015 - Mar 2016 (1 year)
Served as a functional subject matter expert during the Temenos T24 implementation. Developed test scripts and executed System Integration Testing (SIT) and User Acceptance Testing (UAT) to validate core banking functionality.
Branch Operations Supervisor
Doha Bank
Aug 2010 - Jan 2012 (1 year 5 months)
Oversaw daily branch operations and sales activities while ensuring strict adherence to internal policies and financial administration. Maintained operational controls to support compliant day-to-day execution.
Customer Service & Call Center
Union National Bank / ADCB Bank
Sep 2008 - Aug 2010 (1 year 11 months)
Worked in customer service and call center roles, focusing on KYC compliance, fraud mitigation, and lead generation. Supported customer interactions while ensuring compliance checks and referrals were completed accurately.
Education
Degrees, certifications, and relevant coursework
AIMS UK - California University FCE
MBA, Islamic Banking & Finance
Completed an MBA in Islamic Banking & Finance through AIMS UK - California University FCE.
AIMS UK
Master Diploma in Islamic Finance, Islamic Finance
Completed a Master Diploma in Islamic Finance through AIMS UK.
AIMS UK
Certified Islamic Finance Expert (CIFE), Islamic Finance
Earned the Certified Islamic Finance Expert (CIFE) credential from AIMS UK.
Minia University
Postgraduate Diploma in Translation, Translation (English–Arabic)
Completed a Postgraduate Diploma in Translation (English–Arabic) at Minia University.
Minia University
Bachelor of Arts, English Language & Literature
Completed a Bachelor of Arts in English Language & Literature at Minia University.
Availability
Location
QatarAuthorized to work in
Job categories
Skills
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