Looking for a job

Yaye Coumba Diallo

@yayecoumbadiallo

Bilingual Customer Operations Professional at RELIANCE HEALTH who processes healthcare documentation and coordinates customer requests.

Senegal

Message

At RELIANCE HEALTH, I provided bilingual administrative and customer support, reviewing and processing reimbursement and healthcare documentation while maintaining accurate records.

I coordinated with internal teams and healthcare providers, followed up on pending requests, and handled confidential information professionally.

At NAFA FINANCIAL SERVICES / SIKACASH, I assisted customers with international money-transfer enquiries in French and English. I verified transaction information, updated records, and followed up on pending transactions.

My experience also includes supporting clients and families at MAME DIARRATOULAH SENIOR SERVICES. I’m fluent in French and English, and my data analysis training covered Excel, SQL, Python, and Power BI.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Officer

Reliance Health

Jun 2025 - Sep 2026 (1 year 3 months)

Provided bilingual administrative and customer support, reviewing and processing reimbursement and healthcare documentation, maintaining accurate records, coordinating with internal teams and healthcare providers, and following up on pending requests while handling confidential information professionally.

Bilingual Support Administrative Support Document Review Data Validation Customer Operations Stakeholder Coordination Confidential Information Handling Excel Microsoft Word PowerPoint Outlook SQL Python PDF Management Databases Internal Platform Power BI

Bilingual Customer Service Agent

Nafa Financial Services / Sikacash

Dec 2023 - Mar 2024 (3 months)

Assisted customers with international money-transfer enquiries in French and English, verified transaction information, updated records, followed up on pending transactions and coordinated with relevant teams while handling confidential financial information.

Bilingual Support Customer Service Transaction Verification Record Maintenance Follow up Coordination Confidential Information Handling

Care Assistant

Mame Diaratoulah Senior Services

May 2023 - Nov 2023 (6 months)

Supported clients and families with professionalism and discretion, maintained accurate information, coordinated daily requests, followed established procedures and schedules, and managed competing priorities while ensuring quality service, confidentiality and strong communication.

client support Communication Skills Coordination Confidentiality Multitasking Prioritization Attention To Detail

Education

Degrees, certifications, and relevant coursework

GoMyCode

Training, Data Analysis

2025 - 2025

Completed data analysis training covering data analysis, Microsoft Excel, SQL, Python, Power BI, and data interpretation and reporting.

Université Gaston Berger

Bachelor's Degree, English

2018 - 2021

Pursued a Bachelor's degree in English, covering English language and linguistics, African literature, American literature, British literature, and comparative literature.