Sokhna Aïssatou Diop
@sokhnaassatoudiop
Bilingual Customer Service Advisor at Concentrix, supporting H&M customers in French and English with enquiries, complaints, and case follow-ups.
SenegalWhat I'm looking for
At Concentrix, I support customers on the H&M account in French and English. I handle enquiries, complaints, and case follow-ups, and provide solutions tailored to customers’ needs.
I process requests in line with procedures and quality standards, contributing to customer satisfaction and loyalty. I hold a Bachelor's degree in English from Cheikh Anta Diop University (UCAD).
Experience
Work history, roles, and key accomplishments
Welcomed and assisted customers in both French and English. Handled customer enquiries, complaints, and case follow-ups, providing tailored solutions and processing requests in accordance with procedures and quality standards.
Education
Degrees, certifications, and relevant coursework
Cheikh Anta Diop University
Bachelor's Degree – Year 3, English
2021 - 2022
Completed the third year of a Bachelor's degree in English.
Cheikh Anta Diop University
Bachelor's Degree – Year 2, English
2020 - 2021
Completed the second year of a Bachelor's degree in English.
Cheikh Anta Diop University
Bachelor's Degree – Year 1, English
2019 - 2020
Completed the first year of a Bachelor's degree in English.
Tech stack
Software and tools used professionally
Availability
Location
SenegalAuthorized to work in
Salary expectations
Job categories
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