Germaine DeCarvalho
@germainedecarvalho
Quadrilingual customer service professional with 10+ years in operations and travel support.
SenegalWhat I'm looking for
I am a quadrilingual customer service professional with over a decade of experience in operations management, client support, and back-office travel operations. I specialize in multi-partner coordination, complex problem-solving, and process optimization to enhance customer satisfaction.
My background spans travel, fintech, transportation, and sales, where I handled high-volume customer communications, managed account lifecycles, and implemented fraud detection and compliance protocols working closely with KYC, AML, and Compliance teams.
I bring strong technical proficiency with CRM systems such as Zendesk and Talkdesk, excellent multilingual communication (French, English, Swedish, Wolof), and a proven record of building collaborative relationships that improve workflows and customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Onspot
Jun 2025 - Present (4 months)
Manage traveler portfolios and coordinate daily operations with hotels, car rentals, airlines and ferry companies to proactively resolve issues and ensure seamless travel experiences.
SEManaged account lifecycle and resolved complex technical and transaction issues while implementing fraud detection and collaborating with KYC/AML teams to ensure regulatory compliance.
Customer Reservation Rep
Samres
Jan 2013 - Dec 2022 (9 years 11 months)
Handled high-volume inbound/outbound calls for the Swedish market, coordinated transportation bookings across Stockholm, Gotland and Västra Götaland, and maintained accurate reservation records.
Sales Representative
Ageltecs
Jan 2011 - Dec 2012 (1 year 11 months)
Managed veterinary pharmaceutical sales, end-to-end order processing and delivery coordination while maintaining client relationships with veterinary professionals.
Sales Representative
At Jai Laxmi
Jan 2009 - Dec 2010 (1 year 11 months)
Handled agricultural product orders, coordinated deliveries and conducted targeted prospecting to acquire new customers.
Education
Degrees, certifications, and relevant coursework
Institut de Formation en Marketing et Communication
Bachelor's Degree, Marketing and Communication
Completed a Bachelor's Degree in Marketing and Communication focused on marketing principles and communication strategies.
University of Dakar
Bachelor's Degree, English
Completed a Bachelor's Degree in the English Department with studies concentrated on English language and related communication skills.
Availability
Location
SenegalAuthorized to work in
Job categories
Interested in hiring Germaine?
You can contact Germaine and 90k+ other talented remote workers on Himalayas.
Message GermaineFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
