Ousmane Thiouck

I am a bilingual (French and English) customer service representative with a Bachelor of Finance and practical experience in customer relations, quality assurance, and basic SQL. I combine finance knowledge with hands-on customer support to deliver effective solutions and maintain strong client relationships.

As a Subject Matter Expert at Teleperformance, I conducted monthly advisor assessments, implemented action plans to improve results, and ensured correct application of processes and calibrations. I have training in SQL fundamentals, customer relationship management, and digital marketing that support data-informed decision making.

I am hardworking, detail-oriented, and committed to improving service quality through clear communication, time management, and continuous learning. I am ready to join a team where I can apply my bilingual customer service skills and finance background to drive customer satisfaction and operational improvements.