Open to opportunities

Mari yande Cissé

@mariyandeciss

Message

I improve customer support operations across fintech, telecom, and BPO teams.

Senegal

Message

What I'm looking for

I'm looking to contribute my customer support, back-office operations, escalation management, and team mentoring experience in a fast-paced environment focused on service quality, process improvement, and customer satisfaction.

At Wave Mobile Money, I manage high-volume customer queries, technical escalations, financial disputes, and critical transactions across phone, chat, and email. I also work with technical and product teams to report bugs, resolve recurring friction points, and reduce ticket resolution times.

Across Intelcia, Sira Travel Agency, and Phone Groupe/Majorel, I’ve supported telecom, travel, and e-commerce customers while coaching new team members and standardizing service processes. I bring over eight years of customer care, back-office coordination, onboarding, and operational quality experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Advisor & Back Office Mentor

Current

Wave Mobile Money

Apr 2021 - Present (5 years 5 months)

Managed high-volume inbound customer queries and technical escalations across phone, chat, and email, maintaining high CSAT ratings. Served as Back Office escalation point for complex financial disputes and critical transactions, and designed onboarding and training programs for new agents.