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yatin talwar

@yatintalwar

Message

I drive enterprise client retention, renewals, and account growth through proactive customer success leadership.

India

Message

At upGrad Enterprise, I own 50+ enterprise relationships worth ₹4+ crore, guiding clients from onboarding through renewal across BFSI, retail, technology, pharma, FMCG, and hospitality. I maintain a 4.7/5 CSAT score through structured onboarding, proactive communication, escalation resolution, and QBRs with C-level stakeholders.

I've also led client delivery teams, identified cross-sell opportunities, managed invoicing and MSAs, and coordinated facilitators across multiple countries. Earlier, I advised professionals on AI, Data Science, and Machine Learning learning journeys at Great Learning and managed sensitive medical fundraising campaigns at Impact Guru, including a ₹16 crore campaign completed in 45 days.

Experience

Work history, roles, and key accomplishments

Assistant Manager – Client Success & Program Delivery

upGrad Workbetter / upGrad Enterprise

Oct 2022 - Jun 2026 (3 years 8 months)

Owned 50+ enterprise client relationships worth ₹4+ crore, driving retention and account health. Partnered with C-level stakeholders on QBRs, managed escalations, and led cross-functional teams to deliver high-quality customer experiences.

Customer Success Account Management Client Onboarding QBR Facilitation Escalation Management Cross Selling Upselling Invoicing MSAs Team Leadership Virtual Delivery CRM Excel Google Sheets Salesforce

Learning Consultant

Great Learning

Jan 2022 - Sep 2022 (8 months)

Advised working professionals on career development and upskilling pathways in AI, Data Science, and Machine Learning. Built consultative relationships and owned the full client lifecycle from discovery through enrollment.

Consultative Selling Customer Relationship Management Career Advising AI Data Science Machine Learning Client Lifecycle Management

Operations Associate

Impact Guru

Dec 2020 - Jan 2022 (1 year 1 month)

Served as primary point of contact for high-impact medical fundraising clients, managing sensitive relationships end-to-end. Led a team of three, developed SOPs, and managed a ₹16 crore crowdfunding campaign to successful completion within 45 days.

Customer Relationship Management Stakeholder Management Team Leadership SOP Development Crowdfunding Campaign Management Communication Skills