Looking for a job

Mayank Sinha

@mayanksinha

Message

I grow SaaS revenue and retention through adoption-led customer success and enterprise account management.

India

Message

What I'm looking for

I'm looking to lead customer success and operations for SaaS or technology businesses, building structured practices, improving adoption and retention, growing accounts, and partnering with product, engineering, and executive stakeholders.

I've grown and retained enterprise SaaS portfolios through adoption-led customer success, executive relationships, and structured account management.

At Elite Offshore India, I manage 20+ enterprise clients, retain over 95% of revenue, and grew ARR 40% from about $1.08M to $1.51M. I also centralized LMS delivery and reduced onboarding and batch kickoff timelines by about 40%.

At NTT Data, I managed a $6M ARR portfolio across 30+ Salesforce and Mulesoft customers, growing ARR 30% in 12 months. I cut gross logo churn from 27% to 13% through health scoring, proactive risk management, QBRs, and success planning.

I've also driven retention, expansion, and customer outcomes at Mailmodo, Weekday, Great Learning, and Eloquent Studio. My work spans customer health analytics, escalations, renewals, automation adoption, and cross-functional collaboration with product, engineering, delivery, and operations teams.

Experience

Work history, roles, and key accomplishments

Current

Principal Customer Success Manager

Current

Elite Offshore India

Feb 2025 - Present (1 year 7 months)

Managed 20+ enterprise clients, sustaining 95%+ revenue retention and growing portfolio ARR by 40%. Introduced customer success frameworks and centralized LMS delivery to improve scalability and client outcomes.

Customer Success Account Management Revenue Retention ARR Growth LMS Customer Health Churn Reduction Cross Functional Collaboration

Senior Operations Consultant (Customer Success)

NTT Data

Jul 2023 - Jan 2025 (1 year 6 months)

Managed a $6M ARR portfolio across 30+ enterprise and SMB customers, growing ARR by 30% and cutting gross logo churn by 50%. Owned executive relationships and rebuilt CSM playbooks and knowledge repositories.

Customer Success Account Management ARR Management Churn Reduction Salesforce MuleSoft QBR MBR CSAT CAPA Playbook Development

Customer Success Manager

Mailmodo

Nov 2022 - Apr 2023 (5 months)

Owned growth and retention across 45+ SMB and mid-market accounts, delivering $18K net MRR growth through consultative upselling. Guided customers on data-driven segmentation and automation to improve engagement and product adoption.

Customer Success Account Management Upselling Email Automation Data Driven Marketing Segmentation Campaign Optimization Product Adoption

Key Account Manager

Weekday

Feb 2022 - Sep 2022 (7 months)

Managed 15+ global startup and scaleup accounts, driving $30K in revenue within 4 months. Improved hiring funnel conversion from 5% to 12% by enabling AI-driven candidate discovery and automated sourcing.

Account Management Consultative Selling AI Driven Candidate Discovery Sourcing Automations Funnel Optimization Product Feedback Cross Functional Collaboration

Program Manager

Great Learning

Feb 2021 - Oct 2021 (8 months)

Owned the end-to-end learner journey for a global participant base, achieving over 86% program completion and attrition below 14%. Managed program office responsibilities and collaborated with senior managers and industry professionals.

Program Management Learner Journey Scheduling Delivery Evaluation Webinars Presentation Skills Stakeholder Management

Key Account Manager (Live Project)

Eloquent Studio Pvt. Ltd.

Mar 2019 - Mar 2020 (1 year)

Secured 3 high-value accounts exceeding $180,000 through consultative selling within 6 months. Managed upsell and cross-sell initiatives, increasing individual client investment by 40%.

Account Management Consultative Selling Upselling Cross Selling Customer Retention Renewals

Associate Key Account Manager

Eloquent Studio Pvt. Ltd.

Apr 2016 - May 2018 (2 years 1 month)

Supported account management and client coordination for creative and tech service projects. Assisted in proposal development, project planning, and execution.

Account Management Client Coordination Proposal Development Project Planning Execution Upsell And Renewal Identification