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Yassmine Abdelsalame

@yassmineabdelsalame

Message

Experienced HR Data Analyst with a strong background in data-driven decision-making.

United Kingdom

Message

What I'm looking for

I am looking for an HR Data Analyst role that values data-driven insights and fosters a collaborative work environment.

As an HR Data Analyst with an MBA and PMP certification, I bring over 20 years of experience in human resources, specializing in data analysis and policy development. My tenure at SERCO and Royal Mail has equipped me with the skills to implement diversity initiatives and optimize HR processes, significantly enhancing employee engagement and retention.

My expertise lies in leveraging data to identify trends and improve HR efficiency. I have successfully managed recruitment processes, developed HR dashboards, and analyzed employee inquiries to create targeted training programs. I am passionate about using data to drive strategic decision-making and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

SME HR Help Desk

Current

SERCO

Aug 2021 - Present (4 years)

Managed the complete recruitment and selection process, resulting in a 10% decrease in time-to-hire. Analyzed HR data to identify trends in employee inquiries and develop targeted training programs, resulting in a 15% reduction in help desk tickets.

SAP Data Visualization GDPR Recruitment Employee Relations Policy Development Training Programs

Corporate Accounts, Trade Services Executive

HSBC Bank Egypt

Oct 2009 - Aug 2021 (11 years 10 months)

Assisted customers using product knowledge and service expertise, handling complaints and providing appropriate solutions. Analyzed customer data to identify trends and improve service offerings, preparing detailed reports on branch performance.

Customer Service Data Analysis Conflict Resolution Interpersonal Skills Reporting Product Knowledge Client Relations Training Documentation

Office Manager

HSBC Bank Egypt

Dec 2004 - Jan 2009 (4 years 1 month)

Managed all branch expenditure and petty cash expenses, ensuring proper calculation of taxes and handling quarterly settlements. Assisted in cost effectiveness and control budgeting by maintaining proper control over branch requests and stock.

Tax Settlement Financial Management Budgeting Cost Control Office Administration Meeting Minutes Confidentiality Correspondence Management

Education

Degrees, certifications, and relevant coursework

Birmingham

MBA, HR Data Analyst

Yassmin AbdAlla is an HR Data Analyst with an MBA and PMP certification. She is a member of the Society of People Analytics and an HR Specialist with a strong background in policy development.