Open to opportunities

methil more

@methilmore

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Data and business analyst turning complex data into strategic insights.

United Kingdom

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What I'm looking for

I seek roles where I can build automated dashboards, drive KPI-focused reporting, and partner with stakeholders to improve processes while growing in analytics and BI responsibilities.

I am a data and business analyst with strong experience in SQL, R, Power BI and advanced Excel, delivering dashboard automation, KPI reporting and compliance analysis that informs senior management decision-making. I have a track record of performing statistical and root-cause analysis, segmentation, and process improvement across cross-functional teams to drive measurable business outcomes.

My background includes leading compliance initiatives with GDPR alignment, building automated Power BI and Excel solutions, and supporting customer-service reporting that improved satisfaction metrics. I combine technical proficiency with stakeholder engagement and a practical focus on translating analysis into actionable recommendations.

Experience

Work history, roles, and key accomplishments

Current

Senior Quality Analyst

Current

Betr Outsourcing

Oct 2023 - Present (2 years 10 months)

Performed statistical and root-cause analysis to identify compliance breaches and operational inefficiencies, and designed automated Power BI and Excel dashboards to improve data visibility for senior management.

Power BI VBA SQL Root Cause Analysis Statistical Analysis GDPR Compliance Dashboard Automation Excel

Senior Customer Service Associate

Teleperformance Global

Jan 2022 - Sep 2022 (8 months)

Analyzed customer data trends and developed Excel-based reporting dashboards to monitor KPIs, contributing to 95% customer satisfaction and resolving escalations with cross-functional teams.

VBA Macros KPIs Data Analysis Stakeholder Engagement Excel Compliance

Freelance Media Manager

Freelance

Apr 2018 - Dec 2021 (3 years 8 months)

Managed media and marketing projects with client engagement and project management responsibilities, delivering campaigns that improved consumer engagement by 20%.

Project Management Client Engagement Campaign Management Marketing Analytics Reporting Digital Media

Education

Degrees, certifications, and relevant coursework

University of Glasgow

Master of Science, International Strategic Marketing

2022 - 2023

Grade: Merit (2:1)

Completed an MSc in International Strategic Marketing with modules in Data Science in Marketing Analytics, focusing on R and SQL; achieved Merit (equivalent to 2:1).