Yassin Mechergui
@yassinmechergui
Aspiring customer service agent with strong analytical skills.
GermanyWhat I'm looking for
My name is Yassin Mechergui, and I am currently pursuing a degree in Business at Westfälische Hochschule, where I am also gaining practical experience as a Customer Service Agent at Amazon. My educational journey has equipped me with a solid foundation in customer service and business principles, and I am eager to apply my skills in a professional setting.
Throughout my studies, I have developed strong analytical thinking and adaptability, which I believe are essential in providing excellent customer service. My previous internship experiences in the healthcare sector and as a student in the field of optometry have further honed my ability to work effectively in team environments while maintaining a customer-oriented approach.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Amazon
Aug 2023 - Present (2 years 10 months)
Provided exceptional customer service, resolving inquiries and ensuring customer satisfaction. Managed a high volume of customer interactions efficiently and professionally.
Jahrespraktikum im Gesundheitswesen
Klinikum Westfalen
Aug 2021 - Present (4 years 10 months)
Gained practical experience in the healthcare sector, assisting with patient care and administrative tasks. Developed a foundational understanding of medical procedures and patient interaction.
Schüler Praktikum im Bereich Augenoptiker
Mister Spex
Mar 2019 - Present (7 years 3 months)
Participated in a student internship, observing and learning about the field of optometry. Assisted with basic tasks and gained insight into customer service in a retail environment.
Education
Degrees, certifications, and relevant coursework
Westfälische Hochschule
Studiengang Wirtschaft, Wirtschaft
Currently pursuing a degree in Economics at Westfälische Hochschule. The program focuses on economic principles and business administration.
Johann-Gutenberg-Realschule
Mittlere Reife, General Studies
Activities and societies: Schüler Praktikum im Bereich Augenoptiker at Mister Spex
Obtained Mittlere Reife from Johann-Gutenberg-Realschule. This secondary school leaving certificate is equivalent to a GCSE or O-Level.
Paul-Ehrlich-Berufskolleg
Fachhochschulreife, General Studies
Activities and societies: Jahrespraktikum im Gesundheitswesen at Klinikum Westfalen
Completed Fachhochschulreife at Paul-Ehrlich-Berufskolleg. This qualification provides eligibility for studies at universities of applied sciences.
Availability
Location
GermanyAuthorized to work in
Job categories
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