Open to opportunities

Lisa-Sophie User

@lisasophieuser

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Dedicated customer service representative with a strong educational background.

Germany

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What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

My name is Lisa-Sophie Heide, and I am a dedicated customer service representative with a strong educational background. I have completed my Fachhochschulreife at BBS Goslar/Baßgeige and have gained valuable experience working in various roles, including customer service at Amazon.

Throughout my career, I have developed essential skills in communication and problem-solving, which I believe are crucial for providing excellent customer service. My experience as a Pflegehelferin has also equipped me with empathy and the ability to handle challenging situations with care and professionalism.

Experience

Work history, roles, and key accomplishments

Current

Kundenservice Mitarbeiterin

Current

Amazon

Jun 2023 - Present (1 year 11 months)

Worked in customer service at Amazon, providing support and assistance to customers in a home office setting. Developed skills in communication and problem-solving while handling customer inquiries.

Customer Service Communication Problem Solving MS Office Time Management

Pflegehelferin

Tempton

Nov 2020 - Jan 2023 (2 years 2 months)

Worked as a caregiver through an agency, assisting in various healthcare settings. Focused on providing quality care and support to patients.

Patient Care Communication Teamwork Time Management

Pflegehelferin

Seniorenheim am Schildberg

Mar 2020 - Jun 2020 (3 months)

Provided care and assistance to elderly residents in a nursing home. Responsibilities included personal care, companionship, and support with daily activities.

Communication Teamwork Time Management