Jan Wolter
@janwolter
Aspiring customer service associate with a background in healthcare.
GermanyWhat I'm looking for
My name is Jan Björn Wolter, and I am an aspiring customer service associate with a diverse background in various roles, including healthcare and retail. I have gained valuable experience through internships and work placements, which have equipped me with strong communication and problem-solving skills.
Currently, I am working as a Customer Service Associate at Amazon, where I assist customers with their inquiries and ensure their satisfaction. My previous experience as a Pflegefachmann trainee has provided me with insights into the importance of empathy and support in customer interactions. I am passionate about helping others and continuously seek opportunities to grow and learn in my career.
Experience
Work history, roles, and key accomplishments
Customer Relations Representative
work at home GmbH
Feb 2024 - Present (1 year 5 months)
Currently serving as a Customer Relations Representative for work at home GmbH, handling passenger rights inquiries for Deutsche Bahn. Provide support and resolution for customer concerns related to travel regulations.
Customer Service Associate
Amazon
Jul 2023 - Present (2 years)
Provided comprehensive customer support for Amazon products and services. Resolved inquiries and ensured customer satisfaction through various communication channels.
Apprentice Healthcare Professional
Vocational Training Institution
Oct 2022 - Present (2 years 9 months)
Undertook vocational training to become a certified healthcare professional. Gained practical experience in patient care and medical procedures.
Support Staff
German Red Cross Refugee Home
Apr 2022 - Present (3 years 3 months)
Provided support and assistance to residents in a refugee home. Contributed to maintaining a safe and supportive environment.
Soldier
Bundeswehr
Nov 2021 - Present (3 years 8 months)
Served as a Soldier for a limited period with the Bundeswehr. Engaged in military training and operational readiness activities.
Retail Sales Associate
Rewe Markt Peeters
Nov 2021 - Present (3 years 8 months)
Provided sales support and customer service in a retail environment. Managed transactions and maintained product displays.
Volunteer Military Service Member
Bundeswehr
Jul 2020 - Present (5 years)
Served as a Volunteer Military Service Member with the Bundeswehr. Gained initial exposure to military operations and discipline.
Education
Degrees, certifications, and relevant coursework
Clemens-August-Grundschule
Fachoberschulreife, General Education
Attended Clemens-August-Grundschule from August 2009 to June 2013. Completed primary education.
Hohe-Giethorst-Schule
Hauptschule Abschluss, General Education
Attended Hohe-Giethorst-Schule, a Hauptschule in Bocholt, from August 2013 to July 2019. Achieved Fachoberschulreife.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
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