YASSINE AJAHA
@yassineajaha
Trilingual customer service and translation specialist with cultural expertise in Arabic content.
What I'm looking for
I am a native Arabic speaker from Morocco with over seven years of experience in customer service, translation, and cross-cultural communication across multicultural environments. I combine language fluency in Arabic, English, and French with intermediate Spanish to ensure linguistic and cultural accuracy.
My background spans frontline customer support roles and freelance translation for NGOs, where I reviewed audio and video content, performed linguistic evaluations, and advised diverse clients. I have worked with virtual platforms and tools such as Microsoft Office, Galileo and Farelogix GDS, and I consistently deliver clear, empathetic communication under pressure.
I am seeking to contribute my regional dialect knowledge and content-evaluation skills to AI projects assessing Arabic materials, bringing reliability, cultural insight, and strong interpersonal adaptability to team efforts.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Priceline Flights Peru
Jan 2024 - Dec 2024 (11 months)
Provided multilingual customer support in English, Arabic, and French, ensuring high satisfaction and accurate communication for flight bookings and inquiries.
Customer Care Representative
Teleperformance Peru SAC
Jan 2023 - Dec 2023 (11 months)
Managed high-volume client inquiries with empathy and clarity, adapting communication for international audiences and maintaining service quality in a fast-paced contact center.
Currency Exchange Advisor
Global Exchange
Jan 2018 - Jan 2023 (5 years)
Advised customers on financial transactions in multiple languages, maintaining transactional accuracy and building trust with a diverse clientele.
Freelance Translator
Freelance / NPOs
Jan 2016 - Jan 2020 (4 years)
Translated and interpreted Arabic–English–French documents for NGOs, ensuring linguistic and cultural accuracy across cross-cultural projects.
Education
Degrees, certifications, and relevant coursework
Abdelmalek Essaadi University
Sociology
Completed three semesters of Sociology coursework at Abdelmalek Essaadi University; studies remained incomplete.
High School (Human Sciences)
High School Diploma, Human Sciences
Obtained a High School Diploma in Human Sciences.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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