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YASSINE AJAHA

@yassineajaha

Trilingual customer service and translation specialist with cultural expertise in Arabic content.

Peru
Message

What I'm looking for

I seek roles leveraging my Arabic linguistic and cultural expertise in content evaluation or translation within collaborative teams focused on quality and impact.

I am a native Arabic speaker from Morocco with over seven years of experience in customer service, translation, and cross-cultural communication across multicultural environments. I combine language fluency in Arabic, English, and French with intermediate Spanish to ensure linguistic and cultural accuracy.

My background spans frontline customer support roles and freelance translation for NGOs, where I reviewed audio and video content, performed linguistic evaluations, and advised diverse clients. I have worked with virtual platforms and tools such as Microsoft Office, Galileo and Farelogix GDS, and I consistently deliver clear, empathetic communication under pressure.

I am seeking to contribute my regional dialect knowledge and content-evaluation skills to AI projects assessing Arabic materials, bringing reliability, cultural insight, and strong interpersonal adaptability to team efforts.

Experience

Work history, roles, and key accomplishments

TS

Customer Care Representative

Teleperformance Peru SAC

Jan 2023 - Dec 2023 (11 months)

Managed high-volume client inquiries with empathy and clarity, adapting communication for international audiences and maintaining service quality in a fast-paced contact center.

Education

Degrees, certifications, and relevant coursework

Abdelmalek Essaadi University logoAU

Abdelmalek Essaadi University

Sociology

Completed three semesters of Sociology coursework at Abdelmalek Essaadi University; studies remained incomplete.

HS

High School (Human Sciences)

High School Diploma, Human Sciences

Obtained a High School Diploma in Human Sciences.

Tech stack

Software and tools used professionally

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YASSINE AJAHA - Customer Service Representative - Priceline Flights Peru | Himalayas