MAUREEN OKHIDIE

As a Business Analyst in Client Onboarding, I analyze impacts to customers and stakeholders, provide strategic recommendations, and support clients through their onboarding journey. I collaborate with various teams to ensure client satisfaction and manage stakeholder experiences effectively.

In my role as a Business Analyst, I gather and document business requirements, lead workshops, and create process flow diagrams. I collaborate with technical teams to translate business needs into system designs and facilitate user training and acceptance testing.

As a Business Support Analyst, I interpreted and executed client requests, ensured compliance with signing authority procedures, and managed regulatory tasks related to Anti-Money Laundering. I also addressed gaps in documentation and maintained customer profiles.

As a Human Resources Business Analyst, I conducted detailed analysis of HR processes, gathered requirements, and developed process maps. I utilized HR analytics tools to track performance indicators and presented findings to senior leadership.

In my role as a Customer Experience Analyst, I analyzed customer feedback to identify trends and collaborated with cross-functional teams to resolve complex issues. I provided exceptional service and optimized customer interactions across various channels.

As a Junior Business Analyst, I assisted in gathering business requirements, analyzing data, and documenting processes. I collaborated with teams to translate requirements into specifications and supported testing of new software features.