Open to opportunities

Roop Kaur

@roopkaur

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Aspiring Business Analyst with expertise in Agile methodologies.

Canada

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What I'm looking for

I am looking for a role that fosters innovation, teamwork, and continuous improvement, where I can contribute to process efficiency and data-informed decision-making.

I am an aspiring Business Analyst with practical experience in Agile Methodology and Scrum environments. My journey has been supported by certifications in Power BI, Business Analysis, and Scrum Mastery. I have successfully led cross-functional projects that simulate real industry challenges, engaging with over 25 professionals. My strengths lie in gathering business requirements, stakeholder management, Continuous Improvement, and data visualization.

With a background in Computer Science and a post-baccalaureate in Technical Management, I am proficient in coding and equipped to drive process efficiency. I am actively seeking a Scrum Master or Junior Scrum Master role to leverage innovative approaches that enhance productivity and customer satisfaction. My experience includes leading requirement-gathering workshops, producing project deliverables, and ensuring end-to-end traceability for successful project completion.

Experience

Work history, roles, and key accomplishments

Current

Shift Manager

Current

A&W Restaurant

Jun 2022 - Present (3 years)

Managed daily operations, supervised staff, and ensured customer satisfaction while maintaining operational excellence. Trained new employees and handled cash and inventory management, addressing customer complaints to foster positive relationships.

Customer Service Team Management Inventory Management Operational Excellence

Student Mentor

Kwantlen Polytechnic University

Jan 2023 - Feb 2023 (1 month)

Guided new students through academic resources and facilitated onboarding sessions, fostering community and showcasing strong customer service skills.

Mentoring Customer Service Community Building Onboarding Leadership

Group Project Manager

Student Simulated Project Management Consultancy Firm

Jan 2022 - Apr 2022 (3 months)

Led requirement-gathering workshops with industry professionals, produced Gantt charts, and introduced Agile practices to enhance project delivery and stakeholder satisfaction.

Project Management Agile Methodology Stakeholder Engagement Gantt Charts Continuous Improvement

Business Analyst

Birlasoft

Aug 2020 - Oct 2021 (1 year 2 months)

Collaborated with users to document system requirements and conducted data analysis using Excel and SQL. Participated in Agile ceremonies and supported QA teams, contributing to process maps and BRDs for digital transformation.

Data Analysis Agile Methodology SQL Process Mapping

Education

Degrees, certifications, and relevant coursework

Kwantlen Polytechnic University

Post Baccalaureate Diploma, Technical Management

2022 - 2023

Completed a Post Baccalaureate Diploma in Technical Management and Services, focusing on advanced management techniques and technical skills to enhance operational efficiency in various business environments.

Chandigarh University

Bachelor of Technology, Computer Science

2016 - 2020

Earned a Bachelor of Technology in Computer Science, covering essential topics such as programming, data structures, algorithms, and software development methodologies.