Yasmin Dihyem

I’m a customer-focused call center representative with 5+ years of experience handling high-volume inbound and outbound calls, resolving concerns, and providing accurate information. I’m fluent in Arabic and bring strong communication, multitasking, and problem-solving to every interaction.

At NYCHA, I managed fast-paced customer conversations, created service tickets, scheduled appointments, and documented interactions while maintaining professionalism and meeting performance standards. Previously, as an Office Manager in a biology department, I answered phones, greeted visitors, responded to email inquiries, scheduled meetings, and supported organized recordkeeping through reliable data entry.

I also bring retail customer service experience from a 99¢ store, assisting 75+ customers daily, operating POS systems, and maintaining inventory and a well-organized sales floor. I currently balance family caregiving with full-time coordination and adaptability, and I’m BLS/CPR/First Aid certified.