Open to opportunities

Aditya bhardwaj

@adityabhardwaj

Message

Results-driven sales professional with expertise in project management.

India

Message

What I'm looking for

I am looking for a role that offers opportunities for growth and allows me to leverage my sales and project management skills in a dynamic environment.

I am a results-driven sales professional with over 5 years of experience in the telecommunications industry, specifically with TELUS Digital and KOODO Platform. My expertise lies in Smart Home Security, Add-A-Line (AAL), Renewals, and the Outbound Sales Process. I pride myself on my strategic thinking abilities and my detail-oriented approach to project management, which has allowed me to execute projects flawlessly and drive significant results.

Throughout my career, I have successfully identified cross-sell and up-sell opportunities, leading to decreased policy cancellations and improved customer retention. My role as Operations CSR II at TELUS Digital involved creating efficient filing systems, managing office correspondence, and providing comprehensive administrative support. I have also developed new financial models to assess strategic initiatives, prepared monthly presentations for executives, and conducted training sessions to enhance team performance.

In addition to my technical skills, I possess strong interpersonal abilities that enable me to communicate effectively with team members and clients alike. I have been recognized multiple times as 'Employee of the Month' and as a Quarterly Performer, reflecting my dedication and outstanding contributions to my teams.

Experience

Work history, roles, and key accomplishments

Current

Operations CSR II

Current

TELUS Digital

Jun 2019 - Oct 2024 (5 years 4 months)

Identified cross-sell/up-sell opportunities for various products, decreased policy cancellations, and created filing systems to enhance customer retention. Provided administrative support, managed correspondence, scheduled meetings, and performed outbound telemarketing calls. Conducted training, implemented strategies, assisted with data management, and developed financial models for cost containm

Customer Retention Administrative Support Telemarketing Training Strategic Planning Financial Modeling Data Analysis Presentation

Team Leader, Operations

Hi3 Technologies

May 2016 - Dec 2018 (2 years 7 months)

Answered high volume calls for a utility company and effectively scheduled service appointments for customers. Managed follow-up calls and conducted training for new hires on systems, standard operating procedures, and call center tools. Demonstrated working knowledge of Excel, MS Word, Access, and Outlook.

Scheduling Training SOPs Call Center Operations Microsoft Excel Microsoft Word Outlook)

Education

Degrees, certifications, and relevant coursework

Indian Business Academy

Post Graduate Program in Management ( MBA ), Marketing & Finance

2008 - 2010

Completed a Post Graduate Program in Management with a dual specialization in Marketing and Finance. Studied core business principles and specialized topics in both fields.