Looking for a job

Yash Lokare

@yashlokare

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Energetic customer service professional with strong problem-solving skills.

Zimbabwe

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What I'm looking for

I am looking for a role in a dynamic organization that values teamwork and offers opportunities for professional growth.

I am a qualified Diploma Engineer in Electronics and Telecommunications, with a strong background in customer service and technical support. My experience spans various roles, including Customer Care Executive and Senior Technical Analyst, where I honed my skills in client interaction and issue resolution. I am passionate about providing exceptional service and ensuring customer satisfaction.

Throughout my career, I have demonstrated my ability to manage customer inquiries effectively, utilizing tools like Tawk.to and our CRM system to address client needs. I thrive in dynamic environments and enjoy collaborating with team members to find solutions to complex problems. My practical approach and positive outlook enable me to handle challenging situations with ease.

Currently, I am seeking opportunities that will allow me to leverage my skills in a professional setting while contributing to the goals of the organization. I am eager to enhance my abilities and grow within a supportive team.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Teleperformance

Jul 2023 - Oct 2023 (3 months)

Answered consumer calls regarding HP devices and addressed their queries. Received calls from engineers for component orders and saved data in Excel.

Customer Support Data Entry Microsoft Excel HP Products

Senior Technical Analyst

Alpha Learning Institute

May 2021 - May 2022 (1 year)

Monitored customer handling tasks using Tawk.to and managed client databases in CRM. Assisted team members in resolving client problems and handled supervisor requests.

Customer Relationship Management Technical Support Data Management Team Collaboration CRM

Customer Care Executive

Sai Shruti Enterprises

Jun 2014 - Aug 2016 (2 years 2 months)

Set up meetings with clients, attended calls, addressed issues, and performed document verification. Ensured smooth communication and efficient handling of client inquiries.

Client Communication Documentation Verification Customer Service

Solutions Associate (Account Receivable)

Gebbs Healthcare

Worked in NSA Brief as an associate from the provider side, focusing on CV and Rad partners processes. Managed denial management for FMC and performed payment posting in R1RCM.

Contract Variance NSA Brief

Education

Degrees, certifications, and relevant coursework

Maharashtra Board

SSC, General Studies

Grade: 57.20%

Completed Secondary School Certificate (SSC) from Maharashtra Board, achieving a percentage of 57.20%. This foundational education covered various subjects as per the state board curriculum.

Mumbai University

Diploma, Electronics and Telecommunications

Grade: 60.91%

Completed a diploma in Electronics and Telecommunications from Mumbai University, achieving a percentage of 60.91%. This program provided foundational knowledge in electronic systems and telecommunication principles.