ARabhishek rathi
@abhishekrathi
Customer-centric enterprise SaaS support leader specializing in analytics, cloud, data, and geospatial platforms.
IndiaWhat I'm looking for
I am a customer-centric professional with 10+ years supporting enterprise SaaS customers across analytics, cloud, data, and geospatial platforms, combining deep technical expertise with outcome-driven customer success.
I have owned post-sale journeys for Fortune 500 and global accounts—leading onboarding, adoption, executive stakeholder engagement, escalation management, and renewal support—while driving improvements in NPS/CSAT, retention, and product usage.
I partner cross-functionally with Product, Engineering, Sales, and Professional Services, mentor internal teams, design technical solutions and cloud deployments (AWS/Azure), and translate customer feedback into product and AI-enabled roadmap improvements.
Experience
Work history, roles, and key accomplishments
ALOwned post-sale customer success for enterprise accounts, driving onboarding, adoption, risk mitigation, and renewals while improving customer health (NPS/CSAT) and reducing repeat escalations via root-cause fixes and knowledge-base assets.
PLLed onboarding and escalation ownership for global enterprise GIS and analytics customers, resolving API integration challenges and driving adoption of Planet data products and plugins to protect retention and increase platform usage.
Delivered geo-analytics and data-driven insights to CXO stakeholders, driving strategic decisions that achieved cost savings (e.g., ₹50 Cr) and developed enterprise GIS systems and executive dashboards across multiple sectors.
Technical Support Analyst
Esri India
Jun 2015 - Dec 2017 (2 years 6 months)
Acted as SME for enterprise GIS, leading deployment and adoption of centralized GIS portals and ArcGIS databases for government and enterprise clients while delivering Linux-based system support and customized training programs.
Education
Degrees, certifications, and relevant coursework
CUCEPT University
Master of Technology, Geoinformatics
Completed a Master of Technology in Geoinformatics with focus on geospatial analysis and applications.
Dr. D. Y. Patil Institute of Management & Research (DIMAT)
Bachelor of Technology, Electronics & Telecommunication
Completed a Bachelor of Technology in Electronics and Telecommunication focusing on electronic systems and telecommunications.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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