Meenakshi Mishra

I am a results-driven Senior Technical Support Engineer with over four years of hands-on experience supporting enterprise-scale ETL systems, cloud platforms, and production environments. I specialize in Informatica PowerCenter, IICS, and IDQ and have deep experience with connectors such as Snowflake, SAP, Salesforce, Teradata, and more.

In my current role at Informatica, I deliver advanced technical support for Mass Ingestion, resolve P1/P2 production incidents, collaborate with Customer Success and Product Engineering, and coordinate Emergency Bug Fixes via JIRA to improve reliability and customer satisfaction. I routinely work with cloud data platforms including Google BigQuery, AWS Redshift/S3, Azure Synapse, and ADLS Gen2.

I have a strong track record of improving SLA and CSAT performance, mentoring peers, leading internal knowledge-sharing sessions, and reproducing and debugging complex customer issues in internal environments. My contributions have been recognized with multiple internal awards including MVP and GCS Excellence honors.

I hold a B.E. in Computer Science and Engineering and pursue continuous learning through certifications in cloud computing, AI fundamentals, Java, and Web APIs. I am customer-focused, collaborative across functions, and committed to rapid, accurate incident resolution and ongoing service quality improvements.