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Yannilson User

@yannilsonuser

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Customer service and operations specialist driving client-focused solutions.

United States

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What I'm looking for

I seek a client-focused operations role where I can design programs, mentor teams, and improve service delivery in a collaborative, mission-driven environment.

I am a customer service and operations specialist with hands-on experience supporting diverse, high-volume client needs across education and public service. I build trust quickly, deliver responsive service, and solve problems under pressure to improve satisfaction and outcomes.

In campus and residence life roles, I designed programs, coordinated initiatives, and provided front-line support that increased engagement and clarified communications. I supervised and mentored teams, including guiding 50 Resident Assistants, and implemented policies to create safe, reliable environments.

As a tutor, I developed customized study plans that raised student test scores by an average of 12% and fostered critical thinking through interactive learning. My public safety background includes training in de-escalation, crisis management, and collaborative operations to strengthen community trust.

I hold a B.A. in Political Science and Global Studies and multiple honors and certificates; I bring a service-oriented ethos, strong organizational skills, and a proven record of delivering measurable improvements in client experience.

Experience

Work history, roles, and key accomplishments

Campus Life Coordinator

Dexter High School

Feb 2024 - Feb 2025 (1 year)

Designed and delivered engaging student programming, developed transition programs that improved satisfaction, and implemented policies to maintain a safe, responsive environment.

Program Design Student Engagement Policy Implementation Event Planning Conflict Resolution Communication

Tutor

TASP, Midwestern State University

Aug 2022 - Dec 2023 (1 year 4 months)

Delivered one-on-one and group tutoring, designing customized study plans that increased student test scores by an average of 12% and improved writing and research performance.

Tutoring Curriculum Design Academic Coaching Research Skills

Assistant Hall Director

Residence Life and Housing, Midwestern State University

Aug 2021 - Dec 2023 (2 years 4 months)

Coordinated campus initiatives to improve resident satisfaction, managed communications and events, and supervised and mentored a team of 50 resident assistants to ensure timely responses to resident needs.

Residence Life Management Team Supervision Communication Event Coordination Crisis Response Community Building Mentorship

Police Officer

Government of the Commonwealth of Dominica

Mar 2016 - Jan 2023 (6 years 10 months)

Conducted patrols to deter criminal activity and enhance community safety, completed training in de-escalation and crisis management, and collaborated with inter-regional teams to strengthen public trust.

Patrol Operations Crisis Management Community Policing Team Coordination Public Safety

Resident Assistant

Residence Life and Housing, Midwestern State University

Jan 2021 - Jul 2021 (6 months)

Mediated resident conflicts resolving 90% without escalation, organized monthly programs for 50 residents, and responded to emergencies with professionalism and composure.

Emergency Response Program Coordination Communication Community Engagement

Education

Degrees, certifications, and relevant coursework

Midwestern State University

Bachelor of Arts, Political Science and Global Studies

2020 - 2023

Grade: 3.69

Activities and societies: University Honors; President Honors Roll; Prevost Honor Roll; National Society of Collegiate Scholars member; Certificate of Academic Achievement; Legacy Award Outstanding Leader; Dean's Honor Roll; Phi Alpha Theta presentation

Completed a Bachelor of Arts in Political Science and Global Studies with a 3.69 GPA, graduating in December 2023.