Yannick Davila Narvaez
@yannickdavilanarvaez
Immigration legal assistant and sales/customer service professional, focused on VAWA case support and client trust.
NicaraguaWhat I'm looking for
I’m an immigration legal assistant with hands-on experience supporting U.S. immigration cases, especially VAWA petitions. I prepare and review legal documents, organize client evidence, and support attorneys with deadlines while ensuring compliance.
I build trust through direct client communication and empathetic, timely support. In a remote environment, I maintained accurate case files and ensured USCIS CRM/Salesforce compliance, helping clients feel supported and confident throughout the process.
Before and alongside legal support, I strengthened my customer service and sales foundation—evaluating clients’ credit profiles, delivering solution-oriented guidance, and driving sales by identifying customer needs. I bring attention to details, proactiveness, and decision-making to every fast-paced role, with Spanish and English communication.
Experience
Work history, roles, and key accomplishments
Supported U.S. immigration VAWA petitions by preparing and reviewing legal documents, organizing client evidence, and managing case files with deadlines. Maintained direct client communication and ensured accurate documentation handling using USCIS CRM/Salesforce.
Collections & Retention Agent
Now BPO
Sep 2023 - Jan 2025 (1 year 4 months)
Evaluated clients’ credit profiles and provided clear, actionable guidance for credit improvement. Delivered empathetic support, handled sensitive financial information with confidentiality, and supported CS/collections/retention while meeting performance targets.
Identified customer needs through targeted questions and recommended suitable smartphones, tablets, and smartwatches. Delivered personalized solutions to drive sales and customer satisfaction in a fast-paced, results-driven environment.
Education
Degrees, certifications, and relevant coursework
Del Valle University
Graphic Design, Graphic Design
2008 - 2011
Grade: 3.8
Activities and societies: N/A
Studied Graphic Design at Del Valle University from January 2008 to November 2011.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Salary expectations
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