I am seeking a remote opportunity in administrative support, customer success, or operations coordination. With a strong background in data entry, client communication, and CRM administration, I am looking to join a remote-first company where I can streamline daily tasks, support team growth, and build long-term value.
Open to opportunities
Yuri Ordoñez
@yuriordoez
Administrative support representative at IBEX Nicaragua, handling bilingual client communications and maintaining accurate CRM records.
NicaraguaWhat I'm looking for
At IBEX Nicaragua, I handle client communications in English through email and CRM, maintain accurate records, and resolve customer inquiries.
At Legal Buffet CCA, I organized legal documents, managed emails and calendars, and translated legal documents between Spanish and English.
At Virgen María De Coapa & Don Julio Store, I managed content calendars and internal workflows, organized digital files, and analyzed engagement data to create reports.
Experience
Work history, roles, and key accomplishments
IN
Current
Administrative & Customer Support Representative
IBEX Nicaragua
Oct 2025 - Present (1 year)
Managed 50+ daily client communications via email and CRM in English. Maintained accurate records, updated internal databases, and resolved customer inquiries with a 95% satisfaction rate.
VS
Social Media & Administrative Manager
Virgen María De Coapa & Don Julio Store
Jan 2024 - Dec 2025 (1 year 11 months)
Organized and maintained digital files using structured systems, managed content calendars and internal workflows, and analyzed engagement data to create reports.
CN
Customer Service Trainee (Bilingual Campaign)
Concentrix Nicaragua
Sep 2025 - Oct 2025 (1 month)
Assisted customers in English and Spanish, followed documentation workflows and internal processes, and used CRM systems for tracking interactions and updates.
LC
Legal Assistant
Legal Buffet CCA
Jan 2023 - Dec 2024 (1 year 11 months)
Organized and maintained 200+ legal documents weekly, managed emails, calendars, and administrative workflows, and translated legal documents between Spanish and English.
TS
Reception & Customer Service
Tostadería San Juan del Sur
Jan 2022 - Dec 2023 (1 year 11 months)
Assisted customers and handled administrative support tasks, managed requests and improved service efficiency, and provided bilingual communication support.
Education
Degrees, certifications, and relevant coursework
RI
Rosendo López Institute
Secondary Education, General Studies
Completed secondary education at Rosendo López Institute.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NicaraguaAuthorized to work in
Salary expectations
60k+ USD
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