Yannick c

I am an Entrepreneurial Leadership student with a strong foundation in customer service, sales, and sports coordination. My experience as a Customer Service Agent at Shutterfly Inc. has equipped me with valuable skills in CRM tools like Zendesk and Salesforce, allowing me to effectively handle customer inquiries and improve internal processes. I take pride in my ability to maintain accurate records and assist in onboarding new employees, contributing to a positive work environment.

In addition to my professional experience, I have actively participated in extracurricular activities, serving as a Sports Coordinator at Kigali Christian School. In this role, I organized various sports events and tournaments, earning recognition for my contributions to the school's sports program. My educational background, including a BSc in Entrepreneurial Leadership from the African Leadership University, has further honed my analytical and problem-solving skills, making me a well-rounded candidate for future opportunities in business development and sports management.