Looking for a job

davinah mwamikazi

@davinahmwamikazi

I improve customer experiences, manage accounts accurately, and build entrepreneurial ventures while pursuing people-focused work.

Rwanda

Message

What I'm looking for

I'm looking for a people-focused role where I can improve customer or employee experiences, build strong relationships, solve problems, and continue growing in customer success, HR, or entrepreneurship.

I'm improving customer experiences at Cheza Rwanda Games CRG by resolving product and service issues, responding to inquiries, and helping clients find suitable solutions.

I've helped increase customer satisfaction by 15%, increased sales by 30% through personalized engagement, and processed over 200 customer accounts monthly with 98% accuracy. I also produce daily reports and maintain accurate financial and account records.

Alongside my customer support work, I launched Vinz Vanity, an online fashion store that achieved 50% revenue growth in six months. I'm pursuing a Bachelor of Business at African Leadership University and building toward HR and people-focused opportunities.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

Cheza Rwanda Games CRG

May 2022 - Present (4 years 4 months)

Opened customer accounts by accurately recording client information and maintaining complete account details. Resolved product and service issues by identifying customer concerns, clarifying complaints, and providing appropriate support.

Customer Support Account Management Problem Solving Microsoft Office 365 Google Workspace