At Snipes, I resolve benefits inquiries by phone and email for internal and external employees. I review leave requests and workers’ compensation documentation, and address FMLA compliance.
At National Career Institute, I improved the admitted-student conversion rate by 20% through personalized communication. I also created first-point-of-contact templates that reduced response time for prospective students by 30%.
At United States Postal Service, I worked as an Overnight Dock Clerk/Acting Supervisor, coaching employees and helping increase productivity by 12%. I also managed operations using operational plans and addressed labor relations concerns.
