Open to opportunities

Darryl Mcknight

@darrylmcknight

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Experienced customer service representative with a focus on problem-solving.

United States

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What I'm looking for

I am looking for a role that emphasizes customer satisfaction and offers opportunities for growth.

I am a dedicated customer service professional with extensive experience in handling inquiries from diverse cultures and backgrounds. My ability to defuse irate callers while addressing their concerns has been a key factor in my success. I have worked in both call center environments and remote settings, ensuring high-quality service delivery.

During my tenure at the United States Postal Service, I honed my skills in processing mail and operating automated sorting equipment. My role as a Provider/Member Service Representative at Elderplan Healthfirst allowed me to resolve complex health insurance inquiries, achieving a remarkable 95 percent customer satisfaction rating. I pride myself on my ability to manage high volumes of calls while maintaining a calm and professional demeanor.

My experience extends to various roles, including merchandising at Home Depot and benefits representation at 1199 SEIU. I am well-versed in HIPAA compliance and have a strong understanding of Medicare and Medicaid systems. I am eager to leverage my skills in a new role that values customer satisfaction and effective communication.

Experience

Work history, roles, and key accomplishments

Clerk

United States Postal Service

Jul 2021 - Jun 2025 (3 years 11 months)

Processed mail using automated equipment and manual methods, including sorting and distribution. Operated automation machinery to sort mail by zip code for domestic and international destinations. Regularly handled and lifted packages weighing over 70 pounds.

Distribution Lifting)International Mail Domestic Mail Logistics

Provider/Member Service Representative

Elderplan Healthfirst

Dec 2019 - Apr 2021 (1 year 4 months)

Responded to member and provider inquiries regarding benefits, claims, and complaints within a call center environment, ensuring high-quality customer service. Resolved complex health insurance inquiries, guiding customers through pre-authorization processes and policy changes, achieving 95% customer satisfaction. Managed a high volume of health insurance claims calls, averaging 60-75 per day.

Customer Service Call Center Operations Health Insurance Claims Management Member Services Customer Satisfaction

Merchandising Associate

Home Depot

Sep 2018 - Oct 2019 (1 year 1 month)

Collaborated with team and store vendors to ensure merchandise was properly serviced and followed planograms. Performed product resets and assembly, ensuring appealing product displays and correct pricing. Maintained product bays, completing 100% of tasks before shift end, and assisted customers with product locations.

Merchandise Inventory Management Display Team Collaboration Vendor Relations

Retirement and Benefits Representative

1199 SEIU Benefit and Pension Funds

Aug 2013 - Jun 2018 (4 years 10 months)

Maintained HIPAA compliance while communicating with 1199SEIU members and advocates via telephone and written correspondence regarding benefit eligibility, claim submissions, and various programs. Distinguished benefit plans per Fund, identifying appropriate enrollment and eligibility rules, and required documentation. Verified, established, and re-established member eligibility for new or existin

HIPAA Benefits Administration Retirement Planning Healthcare Regulations