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Marilyn Reyes

@marilynreyes

I audit veterans' benefit claims and improve compliant operations across federal, airport, and corporate teams.

At the U.S. Department of Veterans Affairs, I audit fiduciary accounting and fund usage, review complex claims packages, and administer disability compensation and pension programs under federal laws and VA regulations.

I've also coordinated airport operations at TSA and supported administrative, payroll, compliance, onboarding, and team-performance work at Amazon and The Home Depot.

Experience

Work history, roles, and key accomplishments

Current

Benefits Quality Analyst

Current

U.S. Department of Veterans Affairs

May 2023 - Present (3 years 4 months)

Audits and reviews fiduciary annual accounting and fund usage, and administers disability compensation and pension benefit programs. Reviews, analyzes, and validates complex claims packages and supporting documentation.

Claims Processing Regulatory Compliance Documentation Review Benefits Administration Audit

Airport Operations Administrator

Transportation Security Administration

Feb 2021 - May 2023 (2 years 3 months)

Coordinated daily airport operations by monitoring flights, security activities, incidents, and operational disruptions. Maintained activity logs and prepared reports to support regulatory compliance.

Operations Coordination Regulatory Compliance Reporting Resource Coordination Onboarding

Executive Administrative Assistant

Amazon

May 2018 - Feb 2021 (2 years 9 months)

Supported cross-functional teams by processing documentation, maintaining filing systems, and improving office workflow efficiency. Contributed to payroll processing and compliance documentation while handling onboarding and internal HR communications.

Documentation Filing System Workflow Optimization Payroll Processing Compliance Onboarding HR Communications

Customer Success Team Lead

The Home Depot

Oct 2016 - Jul 2019 (2 years 9 months)

Supervised frontline staff while managing schedules, policy compliance, and customer service escalations. Implemented team performance tracking and partnered with leadership in new hire training and policy rollout.

Team Leadership Scheduling Policy Compliance Customer Service Performance Monitoring Training Payroll