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Yaneisy Arrechea

@yaneisyarrechea

Message

Experienced telephone operator with strong customer service skills.

Cuba

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

My name is Yaneisy Arrechea Reyes, and I am an experienced telephone operator with a strong background in customer service and human resources management. Over the past two years at Azcuba, I have honed my skills in handling phone calls, communicating effectively with various departments, and maintaining a high standard of work ethics. My commitment to satisfying user demands has resulted in efficient customer service and effective resource management.

In addition to my role as a telephone operator, I have also worked as a nanny and domestic employee, where I managed household tasks and provided childcare. My experience as a supermarket cashier further developed my communication skills and attention to detail. I am dedicated to continuous learning and adapting to new challenges, ensuring that I provide the best support in any role I undertake.

Experience

Work history, roles, and key accomplishments

Telefonista

Azcuba

Jan 2023 - Jan 2025 (2 years)

Responded to telephone calls and communicated with requested departments. Maintained good behavior and work ethic while satisfying user telephone demands and correctly managing telephone equipment.

Customer Service Communication Records Management

Niñera-Empleada Doméstica

Por Cuenta Propia

Jan 2022 - Jan 2023 (1 year)

Performed domestic tasks including cleaning floors, rooms, and disinfecting bathrooms, as well as laundry and sweeping. Provided childcare, assisting with homework, personal care, bathing, and hair styling depending on age.

Childcare Personal Care Teaching Values

Cajero de Supermercado

Cimex

Jan 2018 - Jan 2022 (4 years)

Operated as a supermarket cashier without electronic cash collection or price updates. Managed transactions and customer interactions efficiently.

Customer Service Retail Operations

Técnico en Gestión de Recursos Humanos

Instituto Oncológico

Jan 2008 - Jan 2013 (5 years)

Managed contracts for technical and professional staff, recorded working hours, and updated labor files. Handled system registrations and de-registrations for personnel.

Human Resources Contract Management Record keeping Personnel Management HR systems

Education

Degrees, certifications, and relevant coursework

José María Aguirre

Bachillerato General, General Education

Completed general high school education, focusing on a broad curriculum to prepare for further studies or entry into the workforce. Gained foundational knowledge across various subjects.