Open to opportunities

Mady Nthabiseng Pabale

@madynthabisengpabale

Message

Customer service pro with marketing certificate seeking career transition into marketing role.

South Africa

Message

What I'm looking for

- Entry-level opportunity in marketing or customer service

- Starting my career in a dynamic organization

- Looking for an entry-level role to gain experience and grow

- Entry-level position in a growth-oriented company

I am a dedicated customer service professional with 2 years of call center experience and a Marketing Certificate. I'm interested in leveraging my skills and experience to transition into a marketing role and am excited to explore marketing apprenticeship programs or career opportunities that can help me drive business growth and customer engagement.

Experience

Work history, roles, and key accomplishments

Customer service (call centre)

MNL and Naledi insurance

Sep 2022 - Apr 2025 (2 years 7 months)

- Handling customer calls
- Resolving customer issues
- Providing excellent service
- Using CRM software
- Working in a team
- Answering queries
- Managing complaints
- Meeting customer needs
- Resolving problems

Problem Solving Communication Skills CRM Microsoft Office Customer Service Customer Service Skills Independent work Ability To Work Under Pressure

Education

Degrees, certifications, and relevant coursework

Westcol TVET college

Certificate , Marketing management

Activities and societies: - Conducting market research and analysis - Creating marketing plans and campaigns - Developing brand strategies and positioning - Analyzing consumer behavior and market trends - Designing and implementing digital marketing campaigns - Evaluating marketing metrics and performance

I studied marketing management, it's a certificate, it is structured as follows:

- 3-year program
- Level 2, 3, and 4
- Fundamental subjects
- Vocational subjects (marketing, graphic design, advertising and promotion, marketing communications, maths literary & computer literate)